Category Archives: Success Stories_EN

By implementing AVA, InterContinental Kaohsiung was able to significantly reduce unnecessary labor costs, generate service efficiency and increase their upselling opportunities, leading to higher in-house consumption while creating unforgettable experiences for their guests.
In addition, the hotel is now able to work with new pieces of information about customer preferences and further elevate its offerings.

Taiwan is set to welcome its newest and highest altitude international hotel next March, the Hotel Indigo Alishan. Located in the picturesque region of Alishan, the hotel offers guests a unique blend of modern luxury and natural beauty.

Aiello is proud to partner with the Hotel Indigo Alishan to implement its Voice AI technology, Aiello Voice Assistant (AVA), in the hotel’s guest experience.

The long awaited Chatrium Grand Bangkok is now open! On December 7, 2022, it held its official launch event from its prime location in the famous Siam area, already positioning itself as one of the city’s major luxury landmark.

” Having AVA has helped us in terms of overcoming staff shortages and improving customer experience, but what’s impressive is how fast it took off our close collaboration with local businesses and boosted tourism in Hualien.”  

AI-driven patient care is here! Aiello is at the forefront of digital transformation with voice AI technology in Hospitality. It has now entered Healthcare. At Aiello, we aim to leverage what we have learned from hospitality to benefit other industries. What led us to diversify into healthcare?

7 cities, 2 weeks , 11 interviews

Our team went around Taiwan to interview some of our top hotel clients while capturing the conversations on video.

We’re delighted to be working with such forward-thinking industry leaders, and can’t wait to share the full interviews with you very soon. Catch a glimpse of what they had to say after onboarding Aiello Assistant.

“Aiello’s AI assistant is a great help for parents, and a good friend for children. Since the introduction of Aiello Spot, many parents have shared their experience on social media, showing us that AI technology can actually bring us closer together with intimate family time.”

“With Aiello, we can create the most comfortable travel experience for our guests. Even if we are dealing with important coronavirus prevention measures, the experience doesn’t have to be below our usual standards!”

“Aiello AI Assistant is the most attentive little helper, allowing guests to better understand Silks Place Tainan’s service and spirit. It has also enabled our colleagues to have more time to better serve our customers, more deeply understand the needs and preferences of guests in a systematic way, and provide the best quality travel experience.”