Success Testimonials

Aiello cooperates with many international hotels to accelerate digital transformation in hospitality. Aiello’s technology has successfully helped them better serve and understand their guests, providing critical support to business decision making processes.  

Aiello's Mission is to Help Businesses in Their Digital Transformation and Upgrading.

Customer Testimonials

Silks Place Tainan
With smart voice interactions, we solve guest problems much faster and use collected data to gain insights into the needs and preferences of our customers…
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Chez Nous Hotel
The first hotel in Taiwan that uses Aiello SPOT to prevent the spread of the pandemic. Let’s see how they use smart voice to enhance health and safety procedures!
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Guests relaxing in the lobby at Chatrium Grand Bangkok.

Chatrium Grand Bangkok – The First Luxury Hotel in Thailand with Voice AI

We had the opportunity to sit down with Daniel Kerr, General Manager of the newly opened Chatrium Grand Bangkok luxury hotel and get his insights on the future of the Thai luxury hospitality industry, the importance of innovation, and Chatrium Grand Bangkok’s pioneering role as the first luxury hotel in Bangkok powered by Aiello Voice Assistant (AVA).

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InterContinental Kaohsiung Leads the Way Towards New-Age Luxury with Aiello Voice Assistant (AVA)

InterContinental Kaohsiung Leads the Way Towards New-Age Luxury with Aiello Voice Assistant (AVA)

By implementing AVA, InterContinental Kaohsiung was able to significantly reduce unnecessary labor costs, generate service efficiency and increase their upselling opportunities, leading to higher in-house consumption while creating unforgettable experiences for their guests.
In addition, the hotel is now able to work with new pieces of information about customer preferences and further elevate its offerings.

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Hotel Indigo partners with Aiello and creates an exceptional guest experience in Alishan

Hotel Indigo partners with Aiello and creates an exceptional guest experience in Alishan

Taiwan is set to welcome its newest and highest altitude international hotel next March, the Hotel Indigo Alishan. Located in the picturesque region of Alishan, the hotel offers guests a unique blend of modern luxury and natural beauty.

Aiello is proud to partner with the Hotel Indigo Alishan to implement its Voice AI technology, Aiello Voice Assistant (AVA), in the hotel’s guest experience.

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Aiello Voice Assistant (AVA) | Customer Stories (Highlights)

7 cities, 2 weeks , 11 interviews

Our team went around Taiwan to interview some of our top hotel clients while capturing the conversations on video.

We’re delighted to be working with such forward-thinking industry leaders, and can’t wait to share the full interviews with you very soon. Catch a glimpse of what they had to say after onboarding Aiello Assistant.

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宜蘭悅川酒店YILAN THE WALDEN

YILAN THE WALDEN

“Aiello’s AI assistant is a great help for parents, and a good friend for children. Since the introduction of Aiello Spot, many parents have shared their experience on social media, showing us that AI technology can actually bring us closer together with intimate family time.”

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Chez Nous Hotel

“With Aiello, we can create the most comfortable travel experience for our guests. Even if we are dealing with important coronavirus prevention measures, the experience doesn’t have to be below our usual standards!”

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Silks Place Tainan

“Aiello AI Assistant is the most attentive little helper, allowing guests to better understand Silks Place Tainan’s service and spirit. It has also enabled our colleagues to have more time to better serve our customers, more deeply understand the needs and preferences of guests in a systematic way, and provide the best quality travel experience.”

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