Hyatt Centric Victoria Harbour Hong Kong, situated in the North Point district, enjoys an excellent geological location granting each room captivating views of Victoria Harbour, complemented by elegant and stylish décor. Recently, the hotel has elevated its offerings by integrating Aiello’s AI Voice Assistant (AVA) into its services, providing guests with a unique and interactive experience through technological tools.
Since its grand opening four years ago, Hyatt Centric Victoria Harbour Hong Kong has consistently received high praise for its excellent and thoughtful services. This includes special holiday-themed “Sweet Decoration Packages,” pet-friendly areas, play spaces, and engaging “Explore North Point” activities that delve into the local community. Now, the hotel aims to create a smart hotel experience for guests by incorporating AVA into its guest rooms.
AVA is proficient in four languages: Chinese, English, Japanese, and Thai. It not only understands multiple languages but also provides real-time and accurate information. Guests can effortlessly order in-room dining through voice commands or make reservations for The Farmhouse café and Cruise rooftop restaurant, enjoying international cuisine around the clock.
Whether it’s a short getaway or the trending “spontaneous travel,” guests staying at Hyatt Centric Victoria Harbour Hong Kong need not worry about itinerary planning. The hotel compiles nearby attractions and dining options within AVA, ensuring guests have access to travel recommendations whenever they’re ready to explore.
In addition to enhancing the guest travel experience, Hyatt Centric Victoria Harbour Hong Kong has also adopted the Aiello Task Management System (TMS Pro). This highly customizable platform is designed to create task workflows, automatically assigning tasks to relevant personnel, thus improving service efficiency. Through the dashboard, the hotel gains insights into operational conditions, customer behavioral data, suggestions, and a thorough understanding of the team’s performance.
Patrick Sin, General Manager of Hyatt Centric Victoria Harbour Hong Kong, shared his thoughts on the trial experience: “Introducing an AI voice assistant not only aligns with our ongoing pursuit of service innovation but also provides guests with a more unique and convenient check-in experience. We look forward to AVA becoming a significant feature of the hotel, attracting more travelers from around the world.”
Vic Shen, Co-founder and CEO of Aiello, highlighted that Hyatt Centric Victoria Harbour Hong Kong is the first hotel in Hong Kong to introduce AVA. He believes that Hyatt Centric Victoria Harbour Hong Kong will become the preferred brand for hotels in the region due to its innovative AI voice application services.