Aiello Voice Assistant
for Hospitality (AVA)

Try the first 24/7 multilingual Voice Assistant fully customized for hospitality and create a new luxury guest experience​.

Aiello in London UI GIF

Create a Data-driven Hotel Customer Journey with Aiello Voice Assistant (AVA)

Hotel AI Solution that Increases Productivity, Grows Revenue and Enhances Guest Satisfaction

All-in-One Fully Customizble AI Solution for Your Hotel

Hello AI! Bi-directional communication speaker to serve as your phone, alarm clock, digital concierge, message & notification board 24/7!



Set Alarm

International Time


Digital Concierge

What’s the Wi-Fi password? 

Where and when is breakfast?

Where’s the gym?

When is check-out time?

Room Service

Welcome Mode

Cleaning & Do Not Disturb

Bring Water or Fresh Towels

Customer Complaints and Messages


Front desk call

Room call

Emergency call

Reduce Front Desk Workload by 60%!

Control 100% of the property-specific answers to guests’ questions for personalization and upsell.

Transportation Information

Bus, trains, subway, parking lots

Food Recommendations

Any amazing food and great bars in the area

Tourist Spot Recommendations

Tourist areas, scenic spots and must-visit places

Local Services

Convenience stores, post offices, banks and hairdressers

Manage your Voice AI Experience from Aiello Task Management System TMS Pro

Check the connectivity of each device in your hotel; monitor check-in and check-out status, do not disturb and cleaning requests.

Integrate voice requests for in-room services, deliveries, messages and customer complaints with your existing workflow. Details available on the platform include the time at which the request was placed, which staff member was assigned to it, and the completion time.

Hotel staff can push any message to one or multiple devices. Messages appear on the device screen, and can be customized to a room, or a specific group.   

Serial number, MAC, network online status, room number and software and firmware version can all be viewed in real time. System updates are automatically carried out through the cloud. 

4 different levels of permissions are available. Each level grants a different access to the platform with different available data. Unlimited login accounts. 

EN Backend Task Management Platform 2.0

Actionable Data to Improve Hotel Operations

Use data analytics from real converations to better understand your guest, identify hidden inquiries and opportunities.


Secure and Easy In-Room KKBOX Music Library for Unlimited Listening Pleasure

Enjoy most popular playlists from KKBOX and use to listen to the latest hits!


Integrate IoT Room Control with Aiello Voice Assistant

Create an unmatched hotel experience with voice control that increases your in-room revenue.


Control all the lights in the room. Preset modes like “morning” and “night” scenes.

Air Conditioning

Adjust the temperature or turn on/off, just by saying “I’m so cold!”.


Open/close the curtains and blinds, or add them to good morning and good night modes for automatic adjustment.


Choose TV channels, adjust volume or just say what program you want to watch! 

Deployed AVA in 8000+ rooms and Engage in AI Digital Transformation

All you need is a sleek, elegant device – Aiello Voice Assistant (AVA)! 

We Help Hoteliers to Create Empowering Workplaces for Their Teams

Guest Safety & Engagement, Increase Revenue & Guest Insights And Save Staff Cost & Time

0 M+
Voice Enquiries

Know your customer better with exclusive insights

up to

Staff time saved per property per year

0 %
up to

Reduce front desk workload

0 %
up to

Save call handling time

Product Information


5.5HD / Multi-Touch


2*2.5W Stereo Speakers

Input and output

Micro USB (Debug Port)
DC power and AUX out


64-bit Quad-core A35 up to 1.5GHz 


Bluetooth® 4.2


IEEE 802.11 a/b/g/n/ac (2.4GHz + 5GHz)


小美犀/Hello AI


145.1 x 74.59 x 78.04 (mm)




4 * mic linear microphone array


9V / 1.5A


Input AC 100-240V, output 9V/2A(TW) 9W/1.5A(CN)

All You Need is Power and Stable Wi-Fi. Let AVA Take Care of the Rest!

Book a Free Demo

Interested in our AI hotel solution? Schedule a free demo NOW!