Category Archives: Blog_EN

Explore trending stories, analysis, and updates on a wide range of topics related to AI and the hospitality industry.

Collaboration and Teamwork: Streamlining Workflows with Aiello’s Task Management System

Collaboration and teamwork

Most people do not associate teamwork with traditional businesses like hospitality. The general assumption is that hotel operations are so cut-and-dry that collaboration is minimal compared to more innovative sectors. As anyone in hospitality can tell you, there is nothing further from the truth. Collaboration and teamwork are even more central to hospitality. Without these […]

5 Key Trends Shaping the Future of Hospitality and Tourism

Future of Hospitality and Tourism

The hospitality and tourism industry is a vast sector that includes all the economic activities that directly or indirectly contribute to, or depend upon, travel and tourism. It is constantly evolving, with new trends emerging every year.  For this article, we gazed into a crystal ball and saw five key trends that are shaping the […]

9 Hotel Tips & Tricks for Better Housekeeping Operations

9 Hotel Tips & Tricks for Better Housekeeping Operations

Improving housekeeping operations is not just about maintaining hotel cleanliness and ensuring guest comfort—it is also about providing support to the front-line staff. The behind-the-scenes housekeeping powerhouse plays a key role among hotel departments, making sure the rooms are ready for guests and the front-of-house services can run smoothly.   Enhancing housekeeping operations and fostering seamless […]

Understanding the Technology Behind Aiello Voice Assistant

Technology Behind Aiello Voice Assistant

When using generative artificial intelligence (AI), the technology can almost seem magical. The user prompts it with some kind of input and out comes the exact output he is looking for in a matter of seconds. Because the technology works so seamlessly, users often don’t bother to find out how it works under the hood. […]

AI Platform Translates Hotel Guests’ Speech Into Actionable Data and Insights is Aiello's latest AI platform

The adoption of artificial intelligence (AI) in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilizing AI behind-the-scenes for years now. But the emergence and rapid evolution of Generative AI and sophisticated language models have allowed many travel tech players to finally address gaps in the market […]

How Voice Assistants Revolutionize Human-Computer Interaction


Voice assistants have come a long way since their inception in the early 1960s. The first voice assistant was IBM’s Shoebox device, which could understand 16 words and 9 digits. Since then, voice assistants have evolved through four distinct eras: Origin, Pre-modern, Modern, and Smart Speaker Revolution. The modern era began with the launch of […]

4 Best HotSOS Alternatives to Use In 2024

HotSOS Alternatives

If you stumbled upon this article, your hotel or hospitality business is exploring alternatives to HotSOS. Perhaps your organization has been a long-time user of HotSOS but the cloud-based hotel property management solution no longer meets your needs. Alternatively, your hotel may have started the procurement process with a focus on HotSOS but realize that […]

6 Best AI Trip Planners for Your Next Vacation

The unstoppable rise of ChatGPT-powered tools to change the future of travel

AI-powered trip planners have introduced faster and more personalized holiday planning. The strength of AI trip planners lies in their massive information database. The AI model is trained to act like a travel agent to create personalized itineraries with hotel, restaurant, and sightseeing recommendations in the area.

7 Technology Trends That Will Define the Hospitality Industry in 2024

Technology Trends That Will Define the Hospitality Industry

Imagine you’ve just stepped into Marina Bay Sands and you breezed through a check-in powered by facial recognition technology. Or, while you’re at M Social Singapore, your app-ordered room service is delivered promptly by a robot. These might have sounded a bit far-fetched a decade ago. But the hotel industry has been undergoing a technological […]

Hang Up or Hang On: What Lies Ahead for Hotel Phone Systems?

Hang Up or Hang On: What Lies Ahead for Hotel Phone Systems?

Looking back over the past few decades, hotel room telephones, once indispensable for external and internal communication, have evolved from guest conveniences to clutter on the bedside table.   A notable trend often reported by our hotel clients is that the bulk of front desk calls now occur internally within the hotel. The days of guests […]