As digital technology rapidly evolves, the global hospitality industry is undergoing an accelerated wave of digital transformation. Confronted with growing labor shortages, rising guest expectations for service experience, and the widespread adoption of AI technologies, hoteliers are actively seeking innovative solutions can strike a balance between operational efficiency and guest experiences. Located in the heart […]
Category Archives: Blog_EN
Explore trending stories, analysis, and updates on a wide range of topics related to AI and the hospitality industry.
23
May
May
Growing TRevPAR (Total Revenue Per Available Room) became my biggest headache—especially during the low season, when every upsell counts.
Success Stories_EN, TMS
From Manual Operations to Smart Task Management: Aiello Helps Regent Taipei Set the Gold Standard for Five-Star Service
20
May
May
Regent Taipei Implements Aiello TMS Pro to Drive Efficiency and Guest Satisfaction, Setting a New Standard for Five-Star Service
29
Apr
Apr
77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.
28
Apr
Apr
In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new challenges, particularly for those relying on on-premise infrastructure. In this evolving environment, transitioning to a cloud-based IT and phone system is not merely a technological upgrade—it’s a strategic move toward […]
31
Mar
Mar
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Media News, Success Stories_EN
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
13
Nov
Nov
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
09
May
May
In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched guest engagement. Amidst the challenges of escalating labor costs and a dearth of skilled workers, AI’s role is not to supplant the human element that forms the essence of hospitality […]
02
May
May
In the fast-paced world of hospitality, efficiency and organization are paramount to success. Every day, hotel staff must juggle a multitude of tasks ranging from guest requests to maintenance issues, all while striving to deliver exceptional service. However, managing these tasks manually can be time-consuming and prone to errors, leading to inefficiencies and guest dissatisfaction. […]
29
Apr
Apr
In an era where environmental consciousness intersects with the evolving preferences of travelers, the hospitality industry stands at a pivotal juncture. The traditional markers of luxury—laden with an abundance of gadgets, amenities, and conveniences—are being re-evaluated through the lens of sustainability and essentialism. This shift towards minimalism [sometimes referred to as doing a Marie Kondo] is […]