A Five-Star Hotel Reduces Operating Costs by Over 60% with an AI Phone System In 2024, NEC announced the end of support for its Unified Communications (UC) systems outside Japan — a clear signal that the world is rapidly transitioning from traditional PBX systems to VoIP and cloud communications. As on-premises PBX systems gradually phase […]
Category Archives: Blog_EN
Explore trending stories, analysis, and updates on a wide range of topics related to AI and the hospitality industry.
As digital technology rapidly evolves, the global hospitality industry is undergoing an accelerated wave of digital transformation. Confronted with growing labor shortages, rising guest expectations for service experience, and the widespread adoption of AI technologies, hoteliers are actively seeking innovative solutions can strike a balance between operational efficiency and guest experiences. Located in the heart […]
Growing TRevPAR (Total Revenue Per Available Room) became my biggest headache—especially during the low season, when every upsell counts.
Regent Taipei Implements Aiello TMS Pro to Drive Efficiency and Guest Satisfaction, Setting a New Standard for Five-Star Service
77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.
In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new challenges, particularly for those relying on on-premise infrastructure. In this evolving environment, transitioning to a cloud-based IT and phone system is not merely a technological upgrade—it’s a strategic move toward […]
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched guest engagement. Amidst the challenges of escalating labor costs and a dearth of skilled workers, AI’s role is not to supplant the human element that forms the essence of hospitality […]
In the fast-paced world of hospitality, efficiency and organization are paramount to success. Every day, hotel staff must juggle a multitude of tasks ranging from guest requests to maintenance issues, all while striving to deliver exceptional service. However, managing these tasks manually can be time-consuming and prone to errors, leading to inefficiencies and guest dissatisfaction. […]