Author Archives: Stephen Yeo

A Day in the Life of a Guest using Aiello Voice Assistant: 24/7 Convenience

A Transformed Guest Experience

Now that the pandemic is over and the global economy is improving, people are starting to travel again, many for the first time in years. The hotel room that they encounter today will likely be different from what they experienced some time ago. Before, travelers had to make all requests and queries manually, either by […]

Insights into the Future of Travel in Asia: Horizons Regional Outlook 2024

Future of Travel in Asia

Travel remains a top priority as people continue to ring-fence their budgets and invest discretionary spend in leisure trips, with Asia poised to play a central role in shaping the future of the industry in 2024 and beyond. As highlighted in the Horizons Regional Outlook 2024 report, released by leading travel platform Skyscanner, several key […]

How AI and Generative AI Create Hyper-Personalized Guest Experiences

Hyper-Personalized Guest Experiences

The journey into the personalized world of guest experiences begins with AI’s ability to parse through and make sense of the deluge of data generated by guests. Every click, every booking, every review, and social media interaction is a goldmine of information, waiting to be deciphered.  AI algorithms, with their capability to analyze and predict […]

4 Reasons Why You Should Replace Your Legacy Systems

The case for replacing legacy systems

When considering different products at a grocery store, consumers will always pick the superior item over the inferior one. Unfortunately, businesses don’t always have this same luxury. In most cases, they will already have a solution in use, so they cannot easily choose an alternative that is better. Enterprises, in short, are beholden to the […]

How Technology-Driven Sustainability and CSR Will Shape the Future of Hospitality

futuristic hotel lobby

In an era marked by digital transformation and escalating demands for sustainability and corporate social responsibility (CSR), the hospitality industry faces a pivotal opportunity to redefine its operational and strategic frameworks.  To bolster Environmental, Social, and Governance (ESG) and CSR objectives, Terence Ronson, a hospitality professional, technology consultant, public speaker and inventor, offers a strategic […]

Research Sheds Light on Interest and Trust Levels of Business Travelers in AI Solutions

Research on Interest and Trust Levels of Business Travelers in AI Solutions

In today’s digital era, it’s evident that advancements in technology are reshaping various aspects of our lives, including business travel. From AI to machine learning, the evolving preferences and requirements of modern business travelers are at the forefront of innovation. The significance of AI in the realm of corporate travel cannot be overstated, with a […]

How Aiello’s Postpartum Care Solutions Can Help Maternity Centers Automate Tasks and Deliver Better Services

Postpartum care solutions for Maternity Centers

Maternity centers and postpartum hotels have an important mission: To provide quality healthcare, comfort, and rest to new mothers. Most doctors, nurses, and aides at such facilities believe that this is accomplished through execution: They must strive to deliver services and treatment to the best of their abilities and expertise. But execution is only one […]

How to Improve Hotel Staff Retention with a Task Management System

Impact of Task Management System on hotel staff retention

The revolving door at the entrance of many hotel lobbies is an apt metaphor: Many such businesses are suffering from poor staff retention. Newly hired staff stay for short tenures – it is almost as though they enter one door and leave soon after the same way. Inadequate retention is more than just a number’s […]

Collaboration and Teamwork: Streamlining Workflows with Aiello’s Task Management System

Collaboration and teamwork

Most people do not associate teamwork with traditional businesses like hospitality. The general assumption is that hotel operations are so cut-and-dry that collaboration is minimal compared to more innovative sectors. As anyone in hospitality can tell you, there is nothing further from the truth. Collaboration and teamwork are even more central to hospitality. Without these […]

5 Key Trends Shaping the Future of Hospitality and Tourism

Future of Hospitality and Tourism

The hospitality and tourism industry is a vast sector that includes all the economic activities that directly or indirectly contribute to, or depend upon, travel and tourism. It is constantly evolving, with new trends emerging every year.  For this article, we gazed into a crystal ball and saw five key trends that are shaping the […]