Aiello proudly announces that Hotel Indigo Hakone Gora has become the fifth hotel partner in Japan to streamline its operations with Aiello Voice Assistant (AVA). In this era of technology adoption, smart AI solutions have emerged as a favorite among operators in the hospitality industry. By using cutting-edge Voice AI technology, hotels can create unforgettable guest experiences without relying so heavily on face-to-face interactions.
Established in 2020, Hotel Indigo Hakone Gora is renowned for its captivating natural landscapes and impeccable services. By incorporating the elements of local culture and traditions, this property presents a new experience in Hakone Gora, known for numerous hot spring resorts and unique architecture.
Positioned as a boutique hotel, Hotel Indigo Hakone Gora offers luxurious spaces, fine dining restaurants, and a wide range of leisure facilities that attract visitors from around the world. In addition to its unique style, the hotel is also quick to adopt AI technology to enhance guest experiences and facilitate workflow across teams.
It is because of this shared vision that Aiello has partnered with Hotel Indigo Hakone Gora to implement AVA in 98 rooms.
This collaboration transforms Hotel Indigo Hakone Gora into a true hub of smart experiences. AVA operates as a personal in-room assistant for hotel guests. Whether it is inquiring about travel information, adjusting room lighting and temperature, or exploring hotel amenities, AVA can quickly respond to the guests’ voice commands.
CEO and co-founder of Aiello, Vic Shen, stated, “We are committed to applying AI technology to real-life scenarios, bringing tangible value to the hospitality industry. Through Natural Language Understanding (NLU) technology and integration with a hotel-specific language database, we enable guests to obtain information such as housekeeping requests and nearby attractions through conversation, making it a thoughtful, intelligent concierge during their stay. Additionally, we provide the flexible and customized task management system for hotels, addressing the need for automation and digitization during the current staff shortages in the hospitality sector.”
General Manager of Hotel Indigo Hakone Gora, Tomoaki Yamada, shared, “Enhancing the guest experience and addressing the significant staffing shortage currently faced by the hotel industry are the two major reasons to consider the adoption of voice assistants and smart speakers. Therefore, we hope that implementing AVA, which simplifies front desk and housekeeping tasks and enhances room features like lighting control, will serve as a valuable asset to our on-site teams. We also look forward to ongoing improvements in performance as we move forward.”
Whether indulging in hot spring baths or savouring delectable cuisine, guests of Hotel Indigo Hakone Gora will now enjoy added convenience through the assistance of AVA. The outcome of this interdisciplinary collaboration not only showcases the innovative spirit of both companies but also promises a brighter future for the entire hotel industry.
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Patty Chen
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