Prince Smart Inn Miyazaki unveils Aiello Voice Assistant, aiming to redefine guest experience with AI technology

Prince Smart Inn

Prince Smart Inn, known for its smart hotel design, has locations in popular tourist destinations such as Tokyo, Osaka, and Kyoto. Part of the Prince Hotels & Resorts, the Miyazaki branch opened to much fanfare on February 20th.  

It incorporates Aiello Voice Assistant (AVA), which is powered by AI, to further advance the hotel’s path in smart technology integration and provide seamless and personalized customer service.  

The concept of Prince Smart Inn focuses on functionality and convenience, with a bright and simple hotel design and convenient procedures such as check-in and check-out via a smartphone app, which is favored by consumers aged between 20 and 40. The rapid expansion of the brand can be attributed to the COVID-19 pandemic, as travelers are no longer averse to  interacting with system devices and even consider technology tools to be more convenient and flexible.  

The new Miyazaki branch of Prince Smart Inn has chosen to collaborate with Aiello, an AI startup from Taiwan, to further enhance the customer experience. Customers can simply voice their requests, such as delivery services or inquiries about Wi-Fi passwords, and explore local dining options and nearby attractions through AVA. This implementation allows more immediate responses to customer needs and reduces the frequency of staff answering repetitive questions, thus decreasing the workload.  

The global head of Prince Hotels stated, “We are committed to providing customers with exquisite, comfortable, and seamless services through smart technology, from check-in, travel experiences to check-out, all of which can be accomplished through technology tools. In addition to assisting administrative work with mobile phones, AVA also enhances internal operational efficiency.”  

Vic Shen, CEO and co-founder of Aiello, expressed: “We are delighted to partner with Prince Smart Inn Miyazaki to provide customers with a more digitalized and unique accommodation experience. Both parties share a consistent vision for smart hotels, and we look forward to more opportunities for collaboration in the future.”  

Aiello has collaborated with more than 100 hotels in Taiwan, Thailand, Hong Kong, Singapore, including InterContinental Kaohsiung, M Social Phuket, Hyatt Centric Victoria Harbour Hong Kong, and Orchard Hotel Singapore. Currently, it is actively expanding into the Japanese market, including Hotel Indigo Hakone Gora, Gion Elite Terrace, and Asai Kyoto. AVA enables hotels to focus more on delicate customer service, understanding customer behavior to improve operational efficiency. 

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