Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Category Archives: Media News
Stay informed with breaking news and in-depth coverage of Aiello’s technology, products and company highlights.
Media News, Success Stories_EN
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
13
Nov
Nov
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
08
Jan
Jan
The adoption of artificial intelligence (AI) in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilizing AI behind-the-scenes for years now. But the emergence and rapid evolution of Generative AI and sophisticated language models have allowed many travel tech players to finally address gaps in the market […]
03
Jul
Jul
Taipei – Aiello, an innovative startup based in Taiwan, has achieved remarkable success at the “Taiwan AI Awards 2023”. The achievement demonstrates Aiello’s exceptional performance in the field of artificial intelligence (AI) and its remarkable capabilities in solving real-world problems and driving technological innovation. Taiwan AI Awards is organized by BusinessNext and the Department of […]
Media News
Aiello upgrades Task Management System; adds customizable templates and powerful analytics
30
Jun
Jun
Aiello launches TMS 2.0, an upgraded Task Management System for hotels, with advanced features to streamline operations and enhance guest experiences.
20
Jun
Jun
Aiello Voice Assistant (AVA), the ChatGPT-powered hotel AI, transforms stays in 10,000 rooms, and elevates guest service with advanced Q&A capabilities!
Media News
Aiello Voice Assistant (AVA) now integrates with ChatGPT and hits the milestone of 60 hotels worldwide
19
Jun
Jun
Aiello’s AVA Voice Assistant expands to over 60 hotels, integrating ChatGPT for advanced language capabilities. Discover this industry-first innovation!
31
May
May
Aiello Voice Assistant (AVA) is a Taiwanese hospitality AI solution used in 60+ hotel brands across Asia, with over 8,000 rooms. Its debut in Kyoto, Japan has garnered significant attention.
17
Feb
Feb
Get ready for Vocol AI! The creators of the hotel AI concierge AVA, are launching an GPT-3-based SaaS platform for corporate teams in 2023.
16
Feb
Feb
In just five days, ChatGPT has made history with one million users and capabilities that the world has never seen before. We sat down with academics and industry experts to uncover what makes this language model so revolutionary and wander forward to explore its future applications.
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