Aiello upgrades Task Management System; adds customizable templates and powerful analytics

Discover the future of hotel operations with AI and automation

Aiello, a leading provider of innovative software solutions for the hospitality industry, is thrilled to announce the upgraded Task Management System (TMS 2.0), an all-in-one fully customizable hotel operations software. With advanced features and cutting-edge technology, TMS 2.0 empowers hotels to streamline their operations, drive productivity, and enhance guest experiences. 

In today’s digital era, hotels need efficient and flexible tools to maximize productivity and adapt to changing market demands. TMS 2.0 is designed to meet these challenges head-on, offering a comprehensive solution that simplifies hotel operations while leveraging the power of artificial intelligence and data-driven analytics. 

Aiello Task Management System (TMS)

Integration with Aiello Voice Assistant (AVA)

TMS 2.0 can be easily integrated with AVA, our flagship 24/7 multilingual Voice Assistant that is specially created for the hotel industry. AVA uses advanced multi-intent and multi-language processing technology to create new interactions with guests and provide enhanced, data-driven back-end services. Its open API allows seamless integration with other systems such as Property Management System (PMS), telephony solutions, and more in the future. 

The integration of TMS 2.0 with AVA brings a new level of convenience and efficiency to hotel operations. With AVA’s advanced conversational AI capabilities and TMS’s comprehensive hotel management features, hotel staff can spend less time on administrative tasks, freeing up valuable resources to focus on delivering exceptional guest experiences. 

Powerful Analytics, driven by AI

TMS 2.0 comes with AI-powered and data-driven analytics, which provide valuable insights on your guests, enabling you to personalize experiences and improve guest satisfaction. You can also use comprehensive reports to understand your team’s performance and identify hidden opportunities to improve hotel operations. 

 “At Aiello, we are committed to empowering hotels with cutting-edge technology that revolutionizes their operations and elevates guest experiences,” said Vic Shen, CEO of Aiello Inc. “With this upgrade, we are offering a fully customizable and flexible solution that enhances productivity, provides valuable insights, and simplifies how staff interact with hotel systems. We invite hotels of all sizes to embrace the power of TMS 2.0 and take their operations to new heights.” 

 TMS 2.0 will be rolled out to our existing hotel clients automatically. 

To learn more about how Aiello Management System can transform your hotel operations, please visit or schedule a free demo at 

About Aiello Inc.

Aiello is a leading provider of innovative software solutions for the hospitality industry, with a focus on driving productivity, enhancing guest experiences, and simplifying operations. The Aiello Voice Assistant (AVA) is an award-winning talk & touch voice AI technology solution designed to streamline hotel operations, enhance the guest experience, and collect insights about customer behavior. Since 2019, AVA has been deployed in over 80 hotels, and 8000 rooms, and it has answered over 14 million inquiries to 2.5 million end users in Chinese, Japanese and English.  

Media Contact: 

Patty Chen 

Marketing Director@Aiello 

Mobile: +886 955660701

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