When using generative artificial intelligence (AI), the technology can almost seem magical. The user prompts it with some kind of input and out comes the exact output he is looking for in a matter of seconds. Because the technology works so seamlessly, users often don’t bother to find out how it works under the hood. […]
Category Archives: Blog_EN
Explore trending stories, analysis, and updates on a wide range of topics related to AI and the hospitality industry.
08
Jan
Jan
The adoption of artificial intelligence (AI) in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilizing AI behind-the-scenes for years now. But the emergence and rapid evolution of Generative AI and sophisticated language models have allowed many travel tech players to finally address gaps in the market […]
02
Jan
Jan
Voice assistants have come a long way since their inception in the early 1960s. The first voice assistant was IBM’s Shoebox device, which could understand 16 words and 9 digits. Since then, voice assistants have evolved through four distinct eras: Origin, Pre-modern, Modern, and Smart Speaker Revolution. The modern era began with the launch of […]
27
Dec
Dec
If you stumbled upon this article, your hotel or hospitality business is exploring alternatives to HotSOS. Perhaps your organization has been a long-time user of HotSOS but the cloud-based hotel property management solution no longer meets your needs. Alternatively, your hotel may have started the procurement process with a focus on HotSOS but realize that […]
27
Dec
Dec
AI-powered trip planners have introduced faster and more personalized holiday planning. The strength of AI trip planners lies in their massive information database. The AI model is trained to act like a travel agent to create personalized itineraries with hotel, restaurant, and sightseeing recommendations in the area.
11
Dec
Dec
Imagine you’ve just stepped into Marina Bay Sands and you breezed through a check-in powered by facial recognition technology. Or, while you’re at M Social Singapore, your app-ordered room service is delivered promptly by a robot. These might have sounded a bit far-fetched a decade ago. But the hotel industry has been undergoing a technological […]
29
Nov
Nov
Looking back over the past few decades, hotel room telephones, once indispensable for external and internal communication, have evolved from guest conveniences to clutter on the bedside table. A notable trend often reported by our hotel clients is that the bulk of front desk calls now occur internally within the hotel. The days of guests […]
23
Nov
Nov
When it comes to working, most people think it is black-or-white: You either report to the office or telecommute from home. In the wake of the pandemic, a third trend has emerged: work from hotel. With remote workers eager to travel after lockdowns, they now frequently combine a vacation with work. This trend is changing […]
21
Nov
Nov
When businesses describe the benefits of their product or service, they often note that it can save time. They take this benefit as self-evident: In their view, all businesses should want to reduce man-hours for certain tasks. But what good is time saved if it results in employees aimlessly standing around, or worse, engaging in […]
17
Nov
Nov
Hotels often pride themselves on their white glove service. When a guest goes up to a staff member or the concierge, they will answer any question, concern, or request as promptly as possible. Most hotels feel that this hand-holding is indicative of great customer service. What such hotels fail to think about is the opportunity […]