Now that the pandemic is over and the global economy is improving, people are starting to travel again, many for the first time in years. The hotel room that they encounter today will likely be different from what they experienced some time ago. Before, travelers had to make all requests and queries manually, either by […]
Tag Archives: task management system
When considering different products at a grocery store, consumers will always pick the superior item over the inferior one. Unfortunately, businesses don’t always have this same luxury. In most cases, they will already have a solution in use, so they cannot easily choose an alternative that is better. Enterprises, in short, are beholden to the […]
Maternity centers and postpartum hotels have an important mission: To provide quality healthcare, comfort, and rest to new mothers. Most doctors, nurses, and aides at such facilities believe that this is accomplished through execution: They must strive to deliver services and treatment to the best of their abilities and expertise. But execution is only one […]
The revolving door at the entrance of many hotel lobbies is an apt metaphor: Many such businesses are suffering from poor staff retention. Newly hired staff stay for short tenures – it is almost as though they enter one door and leave soon after the same way. Inadequate retention is more than just a number’s […]
Most people do not associate teamwork with traditional businesses like hospitality. The general assumption is that hotel operations are so cut-and-dry that collaboration is minimal compared to more innovative sectors. As anyone in hospitality can tell you, there is nothing further from the truth. Collaboration and teamwork are even more central to hospitality. Without these […]
If you stumbled upon this article, your hotel or hospitality business is exploring alternatives to HotSOS. Perhaps your organization has been a long-time user of HotSOS but the cloud-based hotel property management solution no longer meets your needs. Alternatively, your hotel may have started the procurement process with a focus on HotSOS but realize that […]
The workforce is facing the Great Resignation, and one of the hardest hit industries is hospitality. With employees increasingly preferring remote or hybrid setups, there are fewer job-seekers willing to work on-site at a hotel. As these preferences will not change anytime soon, hotel leaders and HR professionals cannot continue how they were recruiting and […]
In the first part of our series, we emphasized the importance of task management systems in any hotel’s technology stack. To accomplish this goal, we evaluated the strengths and weaknesses of several popular TMS solutions for hotels in Asia Pacific. In this continuation of the series, we will examine another four TMS solutions vis-a-vis Aiello […]
This article is the first in a two-part series comparing and contrasting TMS solutions, especially those popular in Asia Pacific. What is a TMS? The hospitality industry is a dynamic business. A single hotel will have housekeeping, guest services, front of house, maintenance, hotel management, call center, and still other departments like marketing, accounting, and […]