The leading AI solutions brand Aiello has partnered with Capella Taipei, under the acclaimed Capella Hotels and Resorts brand, to celebrate the grand opening of its first property in Taiwan. Each of the 86 guest rooms and suites at Capella Taipei is now equipped with the Aiello Voice Assistant (AVA), offering an unparalleled guest experience powered by cutting-edge AI technology. This collaboration not only underscores Capella Taipei’s innovative vision in smart hospitality but also reinforces Aiello’s leadership in the luxury hospitality market, showcasing the transformative potential of AI in elevating guest satisfaction and operational efficiency.
Tag Archives: AI
31
Mar
Mar
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Media News, Success Stories_EN
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
13
Nov
Nov
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
09
May
May
In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched guest engagement. Amidst the challenges of escalating labor costs and a dearth of skilled workers, AI’s role is not to supplant the human element that forms the essence of hospitality […]
19
Mar
Mar
The journey into the personalized world of guest experiences begins with AI’s ability to parse through and make sense of the deluge of data generated by guests. Every click, every booking, every review, and social media interaction is a goldmine of information, waiting to be deciphered. AI algorithms, with their capability to analyze and predict […]
04
Mar
Mar
In today’s digital era, it’s evident that advancements in technology are reshaping various aspects of our lives, including business travel. From AI to machine learning, the evolving preferences and requirements of modern business travelers are at the forefront of innovation. The significance of AI in the realm of corporate travel cannot be overstated, with a […]
23
Feb
Feb
Our weekly selection of favorite reads on hospitality industry trends, hotel tech, market trends, events and more!
11
Jan
Jan
When using generative artificial intelligence (AI), the technology can almost seem magical. The user prompts it with some kind of input and out comes the exact output he is looking for in a matter of seconds. Because the technology works so seamlessly, users often don’t bother to find out how it works under the hood. […]
02
Jan
Jan
Voice assistants have come a long way since their inception in the early 1960s. The first voice assistant was IBM’s Shoebox device, which could understand 16 words and 9 digits. Since then, voice assistants have evolved through four distinct eras: Origin, Pre-modern, Modern, and Smart Speaker Revolution. The modern era began with the launch of […]
23
Nov
Nov
When it comes to working, most people think it is black-or-white: You either report to the office or telecommute from home. In the wake of the pandemic, a third trend has emerged: work from hotel. With remote workers eager to travel after lockdowns, they now frequently combine a vacation with work. This trend is changing […]
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