Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Author Archives: Aiello AI
Media News
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
13
Nov
Nov
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
23
Apr
Apr
Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.
Success Stories_EN
Prince Smart Inn Miyazaki unveils Aiello Voice Assistant, aiming to redefine guest experience with AI technology
02
Apr
Apr
Prince Smart Inn, known for its smart hotel design, has locations in popular tourist destinations such as Tokyo, Osaka, and Kyoto. Part of the Prince Hotels & Resorts, the Miyazaki branch opened to much fanfare on February 20th. It incorporates Aiello Voice Assistant (AVA), which is powered by AI, to further advance the hotel’s […]
11
Mar
Mar
With this integration, M Social Phuket intends to streamline its operations and enhance the overall satisfaction of its clientele. Thailand-based hotel M Social Phuket has upgraded its guest experience by integrating Aiello’s Voice artificial intelligence (AI) technology, AVA, into its operations. This integration forms part of the hotel’s plans to improve operational efficiency and enhance […]
Success Stories_EN
Hyatt Centric Victoria Harbour Hong Kong debuts cutting-edge AI Voice Assistant for a Premier Customer Experience
18
Jan
Jan
Hyatt Centric Victoria Harbour Hong Kong, situated in the North Point district, enjoys an excellent geological location granting each room captivating views of Victoria Harbour, complemented by elegant and stylish décor. Recently, the hotel has elevated its offerings by integrating Aiello’s AI Voice Assistant (AVA) into its services, providing guests with a unique and interactive […]
11
Jan
Jan
Improving housekeeping operations is not just about maintaining hotel cleanliness and ensuring guest comfort—it is also about providing support to the front-line staff. The behind-the-scenes housekeeping powerhouse plays a key role among hotel departments, making sure the rooms are ready for guests and the front-of-house services can run smoothly. Enhancing housekeeping operations and fostering seamless […]
29
Nov
Nov
Looking back over the past few decades, hotel room telephones, once indispensable for external and internal communication, have evolved from guest conveniences to clutter on the bedside table. A notable trend often reported by our hotel clients is that the bulk of front desk calls now occur internally within the hotel. The days of guests […]
Success Stories_EN
Aiello partners with Hotel Indigo Hakone Gora to present Japanese culture with AI technology
31
Oct
Oct
Aiello proudly announces that Hotel Indigo Hakone Gora has become the fifth hotel partner in Japan to streamline its operations with Aiello Voice Assistant (AVA). In this era of technology adoption, smart AI solutions have emerged as a favorite among operators in the hospitality industry. By using cutting-edge Voice AI technology, hotels can create unforgettable […]
10
Oct
Oct
The hospitality industry perpetually seeks avenues to heighten guest experiences and streamline operations. An eminent development sparking conversations within the sector is the integration of artificial intelligence (AI) technology. Particularly, the release of GPT-3.5 has propelled this trend to new heights. In this article, we will delve into the transformative impact of AI within the […]