Author Archives: Aiello AI

Is Your Hotel’s Tech Ready for Supply Chain Chaos and Tariff Hikes?

Tariff Blog

In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new challenges, particularly for those relying on on-premise infrastructure. In this evolving environment, transitioning to a cloud-based IT and phone system is not merely a technological upgrade—it’s a strategic move toward […]

Capella Taipei Partners with Aiello to Revolutionize Hospitality with AI Voice Technology   

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The leading AI solutions brand Aiello has partnered with Capella Taipei, under the acclaimed Capella Hotels and Resorts brand, to celebrate the grand opening of its first property in Taiwan. Each of the 86 guest rooms and suites at Capella Taipei is now equipped with the Aiello Voice Assistant (AVA), offering an unparalleled guest experience powered by cutting-edge AI technology. This collaboration not only underscores Capella Taipei’s innovative vision in smart hospitality but also reinforces Aiello’s leadership in the luxury hospitality market, showcasing the transformative potential of AI in elevating guest satisfaction and operational efficiency. 

Introducing Aiello GuestWeb  

Aiello GuestWeb

Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.

Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology  

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Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR. 

7 Benefits of Implementing Hotel Automation and How It Helps Backend Operations

7 Benefits of Implementing Hotel Automation and How It Helps Backend Operations

Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.

Prince Smart Inn Miyazaki unveils Aiello Voice Assistant, aiming to redefine guest experience with AI technology

Prince Smart Inn

Prince Smart Inn, known for its smart hotel design, has locations in popular tourist destinations such as Tokyo, Osaka, and Kyoto. Part of the Prince Hotels & Resorts, the Miyazaki branch opened to much fanfare on February 20th.   It incorporates Aiello Voice Assistant (AVA), which is powered by AI, to further advance the hotel’s […]

Thailand’s M Social Phuket integrates Aiello’s Voice AI

MSocial Phuket launches Aiello Voice Assistant (AVA)

With this integration, M Social Phuket intends to streamline its operations and enhance the overall satisfaction of its clientele. Thailand-based hotel M Social Phuket has upgraded its guest experience by integrating Aiello’s Voice artificial intelligence (AI) technology, AVA, into its operations. This integration forms part of the hotel’s plans to improve operational efficiency and enhance […]

Hyatt Centric Victoria Harbour Hong Kong debuts cutting-edge AI Voice Assistant for a Premier Customer Experience

hyatt-centric-victoria-harbour-hong-kong with AVA

Hyatt Centric Victoria Harbour Hong Kong, situated in the North Point district, enjoys an excellent geological location granting each room captivating views of Victoria Harbour, complemented by elegant and stylish décor. Recently, the hotel has elevated its offerings by integrating Aiello’s AI Voice Assistant (AVA) into its services, providing guests with a unique and interactive […]

9 Hotel Tips & Tricks for Better Housekeeping Operations

9 Hotel Tips Tricks for Better Housekeeping Operations

Improving housekeeping operations is not just about maintaining hotel cleanliness and ensuring guest comfort—it is also about providing support to the front-line staff. The behind-the-scenes housekeeping powerhouse plays a key role among hotel departments, making sure the rooms are ready for guests and the front-of-house services can run smoothly.   Enhancing housekeeping operations and fostering seamless […]

Hang Up or Hang On: What Lies Ahead for Hotel Phone Systems?

Hang Up or Hang On What Lies Ahead for Hotel Phone Systems

Looking back over the past few decades, hotel room telephones, once indispensable for external and internal communication, have evolved from guest conveniences to clutter on the bedside table.   A notable trend often reported by our hotel clients is that the bulk of front desk calls now occur internally within the hotel. The days of guests […]