As digital technology rapidly evolves, the global hospitality industry is undergoing an accelerated wave of digital transformation. Confronted with growing labor shortages, rising guest expectations for service experience, and the widespread adoption of AI technologies, hoteliers are actively seeking innovative solutions can strike a balance between operational efficiency and guest experiences. Located in the heart […]
Author Archives: Aiello AI
23
May
May
Growing TRevPAR (Total Revenue Per Available Room) became my biggest headache—especially during the low season, when every upsell counts.
Success Stories_EN, TMS
From Manual Operations to Smart Task Management: Aiello Helps Regent Taipei Set the Gold Standard for Five-Star Service
20
May
May
Regent Taipei Implements Aiello TMS Pro to Drive Efficiency and Guest Satisfaction, Setting a New Standard for Five-Star Service
29
Apr
Apr
77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.
28
Apr
Apr
In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new challenges, particularly for those relying on on-premise infrastructure. In this evolving environment, transitioning to a cloud-based IT and phone system is not merely a technological upgrade—it’s a strategic move toward […]
Success Stories_EN
Capella Taipei Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
01
Apr
Apr
The leading AI solutions brand Aiello has partnered with Capella Taipei, under the acclaimed Capella Hotels and Resorts brand, to celebrate the grand opening of its first property in Taiwan. Each of the 86 guest rooms and suites at Capella Taipei is now equipped with the Aiello Voice Assistant (AVA), offering an unparalleled guest experience powered by cutting-edge AI technology. This collaboration not only underscores Capella Taipei’s innovative vision in smart hospitality but also reinforces Aiello’s leadership in the luxury hospitality market, showcasing the transformative potential of AI in elevating guest satisfaction and operational efficiency.
31
Mar
Mar
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Media News, Success Stories_EN
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
13
Nov
Nov
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
23
Apr
Apr
Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.
Success Stories_EN
Prince Smart Inn Miyazaki unveils Aiello Voice Assistant, aiming to redefine guest experience with AI technology
02
Apr
Apr
Prince Smart Inn, known for its smart hotel design, has locations in popular tourist destinations such as Tokyo, Osaka, and Kyoto. Part of the Prince Hotels & Resorts, the Miyazaki branch opened to much fanfare on February 20th. It incorporates Aiello Voice Assistant (AVA), which is powered by AI, to further advance the hotel’s […]