Most hotels on legacy systems – be they messaging apps, walkie-talkies, or note-taking via pen-and-paper – understand that they need to upgrade to AI-powered products. They are reluctant to do so for fear of switchover costs: Changing from their current system to a much better one will entail at least short-term challenges. However, businesses must […]
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Most people assume that the patient journey for all healthcare facilities is the same: The patient has a medical issue, be it an illness or injury. The person goes to the hospital or clinic. The doctor performs a treatment or prescribes medication, and the patient gets better. Unfortunately, this patient journey is not true for […]
The workforce is facing the Great Resignation, and one of the hardest hit industries is hospitality. With employees increasingly preferring remote or hybrid setups, there are fewer job-seekers willing to work on-site at a hotel. As these preferences will not change anytime soon, hotel leaders and HR professionals cannot continue how they were recruiting and […]