Building Trust in Hospitality: A Roadmap for Responsible AI
Hospitality providers must strike a balanced approach that aligns cutting-edge technology with ethical responsibility and a steadfast focus on the guest experience.
Rethinking AI in Hospitality: Enhancing Operations, Customer Experience
In hospitality, you lose the game if you aren’t competing with the best technology available. Here are 11 ways AI can optimize operational efficiencies and garner customer respect.
How Can Digital Identity Create a Better Travel Experience for Us All? – By François Blanc
We live in a digital world. But traces of the old way of doing things continue to be found. Why, for example, must we still take a paper visa to an airport check-in desk, or queue at the hotel front desk to present our passports? There must be a better way.
Generative AI in Travel: Game Changer or Hype? – WIT
Speculation surrounding the potential of generative AI to ‘revolutionize’ the travel industry was rampant in 2023, yet tangible applications weren’t popping up the way GenAI advocates had hoped they would. As we progress into 2024, questions arise regarding whether this technology will meet expectations or fall short.
Beyond the TV: Hotel In-Room Entertainment and Tech Amenities Have Evolved
To make their guests “feel at home,” hotels have had to continually update the entertainment offerings in their guestrooms to match the amenities purchased for home use.
