In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched guest engagement. Amidst the challenges of escalating labor costs and a dearth of skilled workers, AI’s role is not to supplant the human element that forms the essence of hospitality […]
Author Archives: Stephen Yeo
02
May
May
In the fast-paced world of hospitality, efficiency and organization are paramount to success. Every day, hotel staff must juggle a multitude of tasks ranging from guest requests to maintenance issues, all while striving to deliver exceptional service. However, managing these tasks manually can be time-consuming and prone to errors, leading to inefficiencies and guest dissatisfaction. […]
29
Apr
Apr
In an era where environmental consciousness intersects with the evolving preferences of travelers, the hospitality industry stands at a pivotal juncture. The traditional markers of luxury—laden with an abundance of gadgets, amenities, and conveniences—are being re-evaluated through the lens of sustainability and essentialism. This shift towards minimalism [sometimes referred to as doing a Marie Kondo] is […]
23
Apr
Apr
Most hotels on legacy systems – be they messaging apps, walkie-talkies, or note-taking via pen-and-paper – understand that they need to upgrade to AI-powered products. They are reluctant to do so for fear of switchover costs: Changing from their current system to a much better one will entail at least short-term challenges. However, businesses must […]
AVA, Blog_EN, TMS
Personalized Care at Your Command: How Aiello’s Long-Term Care Solution Improves Patient Wellness
22
Apr
Apr
Most people assume that the patient journey for all healthcare facilities is the same: The patient has a medical issue, be it an illness or injury. The person goes to the hospital or clinic. The doctor performs a treatment or prescribes medication, and the patient gets better. Unfortunately, this patient journey is not true for […]
09
Apr
Apr
Now that the pandemic is over and the global economy is improving, people are starting to travel again, many for the first time in years. The hotel room that they encounter today will likely be different from what they experienced some time ago. Before, travelers had to make all requests and queries manually, either by […]
28
Mar
Mar
Travel remains a top priority as people continue to ring-fence their budgets and invest discretionary spend in leisure trips, with Asia poised to play a central role in shaping the future of the industry in 2024 and beyond. As highlighted in the Horizons Regional Outlook 2024 report, released by leading travel platform Skyscanner, several key […]
19
Mar
Mar
The journey into the personalized world of guest experiences begins with AI’s ability to parse through and make sense of the deluge of data generated by guests. Every click, every booking, every review, and social media interaction is a goldmine of information, waiting to be deciphered. AI algorithms, with their capability to analyze and predict […]
11
Mar
Mar
When considering different products at a grocery store, consumers will always pick the superior item over the inferior one. Unfortunately, businesses don’t always have this same luxury. In most cases, they will already have a solution in use, so they cannot easily choose an alternative that is better. Enterprises, in short, are beholden to the […]
08
Mar
Mar
In an era marked by digital transformation and escalating demands for sustainability and corporate social responsibility (CSR), the hospitality industry faces a pivotal opportunity to redefine its operational and strategic frameworks. To bolster Environmental, Social, and Governance (ESG) and CSR objectives, Terence Ronson, a hospitality professional, technology consultant, public speaker and inventor, offers a strategic […]