Aiello Inc. and its subsidiaries, including Aiello International Taiwan Co., Ltd., Aiello International Singapore Pte. Ltd., Aiello International (Thailand) Co., Ltd., and Aiello International Japan Co., Ltd. (collectively referred to as “we,” “our,” or “us”), are committed to protecting your privacy. This Aiello Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our voice speaker product (Aiello Voice Assistant, AVA), or access our services, regardless of your location.
We believe in transparency, choice, and control. Whether you’re a visitor, customer, or user, we are committed to respecting your privacy and safeguarding your data.
By using our products, services, or website, you acknowledge and agree to the practices described in this Privacy Policy.
We collect the following types of personal information:
A. Information You Provide
(1) Name, email address, phone number, mailing address.
(2) Account login credentials.
(3) Payment or billing information.
(4) Customer support service communications
– Any data submitted through web forms, Contacting Aiello Support, or Aiello service inquiries.
B. Voice Data
The voice speaker product is designed to listen and respond only when explicitly activated by you. We do not store any voice recordings. All interactions remain strictly confidential, and your personal data is protected in accordance with applicable data protection laws and regulations. Preferences and settings associated with your use of voice features.
C. Device and Usage Data
(1) IP address
(2) Browser type and device information
(3) Access times and referring websites
(4) Usage and interaction data (e.g., logs, diagnostics, crash reports)
D. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze usage, and personalize experiences.
We use personal data for the following purposes:
A. To respond to your questions and requests
B. To provide and maintain our products and service
C. To improve and personalize user experience
D. To analyze usage trends and optimize our systems
E. To communicate updates, offers, and customer service
F. To comply with legal obligations and prevent fraud
G. To process transactions and fulfill orders
3. Your Privacy Rights
We respect your privacy and are committed to protecting your personal data in line with global privacy standards, including laws like the General Data Protection Regulation (GDPR) and the California Privacy Rights Act (CPRA).
A. Seeing the personal data, we collect about you
B. Asking us to correct or delete that information
C. Choosing how your data is used or shared
D.Withdrawing your consent at any time (where applicable)
E. Request a copy of your data in a portable format
F. Opting out of certain uses, like personalized ads
We do our best to honor these rights and support your choices.
We retain personal data only as long as needed for the purposes described in this policy, or as required by law. Retention periods vary depending on the type of data and the reason for its collection.
We use industry-standard technical and organizational measures to protect your data, including encryption, access controls, and continuous monitoring. However, no system is completely secure. We encourage you to use strong passwords and protect your account information.
If you access our services from outside the United States, please note that your information may be processed and stored in the U.S. or other countries. We ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.
We may update this Privacy Policy periodically. If we make significant changes, we will notify you directly through your account or our website.
Please review this policy regularly to stay informed.
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Aiello, Inc.
5F, No. 60, Lane 321, Yangguang St, Neihu District, Taipei City, 114
Email: enquiry@aiello.ai
Phone: +886-2-2657-5057.
Do you want to learn more about what we’re building? Contact us to schedule a free demo now!