Explore the latest trends in the hospitality industry!
Improving housekeeping operations is not just about maintaining hotel cleanliness and ensuring guest comfort—it is also about providing support to the front-line staff. The behind-the-scenes
When using generative artificial intelligence (AI), the technology can almost seem magical. The user prompts it with some kind of input and out comes the
The adoption of artificial intelligence (AI) in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilizing AI
Voice assistants have come a long way since their inception in the early 1960s. The first voice assistant was IBM’s Shoebox device, which could understand
If you stumbled upon this article, your hotel or hospitality business is exploring alternatives to HotSOS. Perhaps your organization has been a long-time user of
AI-powered trip planners have introduced faster and more personalized holiday planning. The strength of AI trip planners lies in their massive information database. The AI model is trained to act like a travel agent to create personalized itineraries with hotel, restaurant, and sightseeing recommendations in the area.
Imagine you’ve just stepped into Marina Bay Sands and you breezed through a check-in powered by facial recognition technology. Or, while you’re at M Social
Looking back over the past few decades, hotel room telephones, once indispensable for external and internal communication, have evolved from guest conveniences to clutter on
When it comes to working, most people think it is black-or-white: You either report to the office or telecommute from home. In the wake of
When businesses describe the benefits of their product or service, they often note that it can save time. They take this benefit as self-evident: In
Hotels often pride themselves on their white glove service. When a guest goes up to a staff member or the concierge, they will answer any
The landscape of travel and hospitality is experiencing a resurgence following the challenges of the COVID-19 pandemic. As consumers show an increased appetite for travel,