Housekeeping
Improve housekeeping productivity:
automatic room assignment and task allocation
Save time:
remote access, PMS integration, reassignment
Operations reports:
track status and updates times, team performance
Aiello Task Management System (TMS)
Manual processes have been a persistent challenge for hotel operations staff, impacting efficiency and guest satisfaction.
At Aiello, we understand that exceptional execution behind the scenes is the key to
creating personalized guest experiences that keep them coming back.
Check out the Aiello TMS demo video
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Drive Productivity with our
AI-powered Hotel Operations Software
Aiello TMS helps you to Automate Tasks, Save Costs and deliver Exceptional Guest Experiences.
Upgrade Your Hotel Operations with TMS
Cost-Effective Solutions
for Every Hotel
We understand the importance of cost-effectiveness. That’s why TMS is designed to be cost-effective, catering to hotels of all sizes. Streamline your operations without breaking the bank and witness an immediate return on investment.
Say Goodbye
to Manual Tasks
- Stay connected with your team and effortlessly assign tasks. Create your own workflow, modules and tasks with our fully customizable templates.
- No digital literacy? No problem! Our intuitive interface ensures a smooth transition, boosting productivity and ensuring everyone is on board.
Boost Productivity
with Real-time Updates
- Real-time updates help to optimize your staff’s productivity, reducing their workload and empowering them to deliver exceptional guest experiences consistently.
- This leads to increased employee satisfaction and dramatically reduces the turnover rate, saving you time and resources.
Easy Integration with
Aiello Voice Assistant (AVA)
- With TMS’s seamless integration with Aiello Voice Assistant (AVA), your guests will enjoy top-notch service round-the-clock. From the time they issue a voice command to AVA, to the time when the request is completed, task management becomes a breeze.
- TMS also works well with guest-facing technologies and backend systems, such as Property Management Systems (PMS), POS, PABX.
Improve Operations
with Data-Drive Decisions
- Access detailed reports and analyze operational data to understand your team’s performance
and identify hidden opportunities. - With a clear understanding of your business today, you’ll pave the way for better business tomorrow.
What does TMS help you to achieve?
AI & Data-driven
Understand your guests like never before, and analyze your team performance with actionable insights
Productivity Everywhere
Cloud-based centralized platform for all hotel operations; mobile access from anywhere.
Unmatched Flexibility
Create the platform you need with customized modules, workflows and processes
Outstanding Support
Flexibility requires personalized support by a team of hospitality experts
Usage Scenarios
Maintenance
Better issues management:
seamless issues reporting, automatic task dispatch, attach images and technical documents
Optimize planning:
schedule tasks, create checklists, organize team agenda
Business intelligence:
data insights, repair times, maintenance performance
Front of House
Boost Concierge capabilities:
track and streamline all requests, dispatch across departments
improve interactions with guests:
guest messaging app, phone solution, and AVA notification system all centralized on one platform
Drive loyalty:
track guest preferences, deliver personalized services, ensure your team goes the extra mile
Guest Services
Increase revenue:
upsell hotel services, optimize restaurant and facilities bookings, communicate special offers to guests
Enhance guest support:
track packages and deliveries, manage lost & found items, centralize and act on complaints, send notifications directly to the room
Hotel Management
Keep track of your team:
deep insights on team performance, check operation status and identify room for improvements
Improve operations based on data:
impactful dashboards for comprehensive reporting, make informed business decisions to streamline your operations
Encourage collaboration across departments:
use scheduling, customized workflows and auto-task dispatch to enhance cross-function collaboration
Call Center
Reduce repetitive work:
release pressure on call center agents with automatic task assignment
Communicate better with guests:
send customized notifications and messages to guests
Enhance guest satisfaction:
seamlessly send satisfaction surveys throughout the guest journey