How a High-Capacity Transit Hotel Used an AI Agent to Clear the Hold Line and Automate 44% of Task Dispatches
In the fast-paced ecosystem of an airport hotel, managing peak evening call volumes is a significant challenge. This case study explores how a 5-star property implemented an AI Call Agent to automate routine task dispatching, reduce operational costs by 50%, and free up staff for higher-value guest interactions.
How Holiday Inn Saigon Airport Found 450+ Monthly Orders Hiding with the “Invisible Guest”
every request made through GuestWeb is automatically recorded and dispatched to the relevant department without human intervention. Most importantly, food and beverage orders now flow directly into the Infrasys POS system—a small technical step that has resulted in a massive leap for the property’s bottom line.
How MU Jiao Xi Hotel Transformed Operations and Drove Sustainability through Digital Hospitality
Staff spent 15-20 minutes per repair request just on paperwork and follow-up calls. Guest service requests bounced between LINE messages, phone calls, and handwritten notes, creating information gaps and delayed responses.
Aiello Partnered With 3CX To Enhance Communication Expansion for a 5-star Hotel in Bali
When a 5-star resort in Bali faced high costs and complexity expanding its legacy AVAYA system, Aiello partnered with 3CX to deliver a future-ready solution. By integrating a cloud-based PBX with existing infrastructure and deploying Aiello Voice Assistant in guestrooms, the hotel achieved cost savings, flexible mobile operations, and a contactless, voice-enabled guest journey.
