The phones never stop—but not every ring needs a human. Hotels like Wyndham face thousands of daily calls for simple tasks like reservation confirmations. Analysis shows that ∼77% of a typical hotel's daily calls are routine (service inquiries, delivery requests, etc.) and can be handled by AI.
APAC hotels are at an inflection point. Drawing on IHIF Asia 2025 and Oracle insights, we outline six drivers of returns and a 5-year CapEx plan (20–30%)—showing how unified cloud PMS + AI lift RevPAR, cut costs, and anchor KPIs like TRevPAR and Ancillary RevPOR.
They've demonstrated an ability to create meaningful opportunities for upselling Happy Hour specials, spa treatments, dining experiences, and local attractions, all during moments when guests are most relaxed and receptive in their rooms.
Aiello Voice Translator helps hotels handle 75 languages, 24/7 coverage, and peak-hour demand—guest-ready and staff-friendly.