Report｜Young Travelers Are Redefining Service Standards: Survey Insights on the Future of Smart Hospitality

Young travelers are reshaping hospitality expectations. This survey reveals their expectations for smart services, key pain points during stays, and which AI technologies hotels should invest in next.

Why “AI-Ready Property” Is Critical for Hotel Owners

Let AI Answer 70% of Your Calls. A Hotelier’s AI Call Playbook

The phones never stop—but not every ring needs a human. Hotels like Wyndham face thousands of daily calls for simple tasks like reservation confirmations. Analysis shows that ∼77% of a typical hotel's daily calls are routine (service inquiries, delivery requests, etc.) and can be handled by AI.

Go Cloud, Prioritize AI: IHIF Asia 2025 Highlights for Hotels

APAC hotels are at an inflection point. Drawing on IHIF Asia 2025 and Oracle insights, we outline six drivers of returns and a 5-year CapEx plan (20–30%)—showing how unified cloud PMS + AI lift RevPAR, cut costs, and anchor KPIs like TRevPAR and Ancillary RevPOR.

How AI-Driven Guest Engagement Transformed Hotel Revenue and Expense

They've demonstrated an ability to create meaningful opportunities for upselling Happy Hour specials, spa treatments, dining experiences, and local attractions, all during moments when guests are most relaxed and receptive in their rooms.

Aiello Voice Translator: A True 5-Star Story of Friction-Free Communication

Aiello Voice Translator helps hotels handle 75 languages, 24/7 coverage, and peak-hour demand—guest-ready and staff-friendly.