Key Benifits
Applicable to any industry with a call center—hospitality, e-commerce, F&B, education, and more—we deliver the following results…
55%
5 Secs
43%
Speak Every Guest’s Language. Achieve Higher Response Rates
Our solution not only answers FAQs but also expands guest touch points to ensure you never miss a business opportunity—encouraging direct bookings and creating upselling opportunities through smoother, more engaging automated processes.
Work Smarter, Stay in Control—Even at Peak Times
With human-like Voice AI powered by up-to-date LLM models, you get highly accurate answers that truly solve problems—avoiding endless wait times and preventing one issue from turning into three. AI handles FAQs, while your human agents focus on complex cases, creating a win-win experience, improving CSAT and reducing employee turnover.
Lower Costs Today.
Expand with Ease Tomorrow
Unlike traditional call centers that require costly hardware, shift-based staffing, and physical office space, an AI-driven solution saves you over 40% in expenses. As your business grows, a cloud call center scales effortlessly and helping you capture market share ahead of the competition.
Calls to actions in seconds — faster, happier service.
While competitors manually create tickets, summarize call notes, or send follow-up messages to customers, Aiello AI Call Agent automatically handles the next steps as soon as the call ends. With AI and humans working in effective collaboration, you avoid manpower shortages, cut training costs, and can simply review or edit, assign instantly, resolve faster, and boost satisfaction.
Serve Smarter with CaaS — From Calls to Insights
A live agent can easily collaborate with the AI agent and take over seamlessly through chat. Each call is transcribed into searchable text records, giving managers easy access to review, track, and uncover hidden needs within conversations—turning voice into actionable insights that optimize operations and shape strategy. Seamlessly connect with all Aiello One solutions for a more complete perspective.
FAQs
What is the core technology behind Aiello AI Call Agent?
Aiello AI Call Agent combines ASR, NLU, TTS, and AI conversational technologies to understand questions and respond naturally like a human. Based on LLMs, the Aiello team customizes modules and environments to meet client needs. It can answer FAQs and perform follow-up actions automatically. These include logging call content, creating task tickets, or transferring calls to human agents.
Which languages does the AI Call Agent support? Can it recognize industry-specific terminology?
Aiello AI Call Agent supports multiple languages including Chinese, English, Japanese, and Korean. Through speech recognition, the AI can detect the user’s preferred language for conversation. For industry-specific terminology, recognition accuracy can be improved by configuring professional terms and optimizing the model through retraining.
How long does it take to implement Aiello AI Call Agent? Can it integrate with existing systems?
The implementation time depends on the project scope and the current system setup, typically taking 1 to 3 months from requirement confirmation to official launch. The system currently supports integration with 3CX, Deltapath, Alcatel phone systems, and the Aiello TMS Pro task management system. Integration with other systems can also be discussed on a project-by-project basis.