Key Benifits
Applicable to any industry with a call center—hospitality, e-commerce, F&B, education, and more—we deliver the following results…
55%
5 Secs
43%
Go Nimbus specializes in comprehensive cloud networking infrastructure and Zero Trust cybersecurity solutions for enterprises. To address the challenges of managing customer service across multiple channels, the company adopted Aiello’s AI solutions.
By combining AI-powered text and voice support with a centralized KMS, Go Nimbus has enabled 24/7 product inquiries and automated service requests. This integration keeps knowledge synchronized across channels and helps ensure customers receive accurate and consistent responses at every touchpoint.
Stor specializes in the distribution and sales of premium hotel guestroom equipment, smart security locks, lockers, and high-performance ventilation fans from leading global brands. Its solutions are widely adopted by major hotels, enterprises, and organizations across Taiwan.
By adopting an AI receptionist, our sales team can reduce missed calls and avoid losing potential business opportunities. Customer inquiries and requirements can also be captured in detail around the clock, helping us follow up more efficiently and deliver a more responsive customer experience.
Bringing AI into our operations has always been something I hoped to achieve—not to replace employees, but to free them from repetitive paperwork and computer-based tasks. Whether it is room assignment, order processing, or data entry, we want our team to spend less time on administration and more time serving our guests.
Together, we customized an AI-powered room assignment system that takes actual room conditions into account while supporting fair workload distribution, staff incentives, and the practical needs of supervisors. The implementation came with its challenges at the beginning, but I’m glad we have found a more efficient way of working—one that brings together the value of our people and the capabilities of AI Agents.
YEOU CHAO ENTERPRISE CO., LTD. specializes in machinery and equipment, textile and apparel wholesale and retail, as well as international trade. In the trading business, I often need to handle customer inquiries, orders, and supplier communications at the same time, so it is not always possible to answer every call immediately.
Aiello’s AI Call Agent can handle basic inquiries first and transfer calls to me when further discussion is needed. It feels like having a reliable reception partner—allowing me to stay focused on the work at hand without easily missing important business opportunities.
Speak Every Guest’s Language. Achieve Higher Response Rates
Our solution not only answers FAQs but also expands guest touch points to ensure you never miss a business opportunity—encouraging direct bookings and creating upselling opportunities through smoother, more engaging automated processes.
Work Smarter, Stay in Control—Even at Peak Times
With human-like Voice AI powered by up-to-date LLM models, you get highly accurate answers that truly solve problems—avoiding endless wait times and preventing one issue from turning into three. AI handles FAQs, while your human agents focus on complex cases, creating a win-win experience, improving CSAT and reducing employee turnover.
Lower Costs Today.
Expand with Ease Tomorrow
Unlike traditional call centers that require costly hardware, shift-based staffing, and physical office space, an AI-driven solution saves you over 40% in expenses. As your business grows, a cloud call center scales effortlessly and helping you capture market share ahead of the competition.
Calls to actions in seconds — faster, happier service.
While competitors manually create tickets, summarize call notes, or send follow-up messages to customers, Aiello AI Call Agent automatically handles the next steps (send SMS/email/create ticket) as soon as the call ends.
With AI and humans working in effective collaboration, you avoid manpower shortages, cut training costs, and can simply review or edit, assign instantly, resolve faster, and boost satisfaction.
Serve Smarter with CaaS — From Calls to Insights
A live agent can easily collaborate with the AI agent and take over seamlessly through chat. Each call is transcribed into searchable text records, giving managers easy access to review, track, and uncover hidden needs within conversations—turning voice into actionable insights that optimize operations and shape strategy. Seamlessly connect with all Aiello One solutions for a more complete perspective.
Build Your AI Brain in Just 5 Minutes No manual setup required
Integrated with the Aiello Knowledge Management System (KMS), you can easily consolidate diverse data sources, call recordings, training materials, and meeting notes, and transform them into structured knowledge cards with one click. This keeps the AI Call Agent operating on a single, accurate source of truth, ensuring consistent, reliable, and high-quality guest experiences.
FAQs
What is the core technology behind Aiello AI Call Agent?
Aiello AI Call Agent combines ASR, NLU, TTS, and AI conversational technologies to understand questions and respond naturally like a human. Based on LLMs, the Aiello team customizes modules and environments to meet client needs. It can answer FAQs and perform follow-up actions automatically. These include logging call content, creating task tickets, or transferring calls to human agents.
Which languages does the AI Call Agent support? Can it recognize industry-specific terminology?
Aiello AI Call Agent supports multiple languages including Chinese, English, Japanese, Korean, and Bahasa Indonesia. Through speech recognition, the AI can detect the user’s preferred language for conversation. For industry-specific terminology, recognition accuracy can be improved by configuring professional terms and optimizing the model through retraining. If additional language support is required, please consult with our sales team for further discussion.
How long does it take to implement Aiello AI Call Agent? Can it integrate with existing systems?
The implementation time depends on the project scope and the current system setup, typically taking 1 to 2 weeks to launch. The system currently supports integration with 3CX, Deltapath, Alcatel phone systems, and the Aiello TMS Pro task management system. Integration with other systems can also be discussed on a project-by-project basis.