From Manual Operations to Smart Task Management: Aiello Helps Regent Taipei Set the Gold Standard for Five-Star Service
However, with the tourism boom driving a surge in occupancy, Regent Taipei has also encountered new operational challenges. According to Regent Taipei, the hotel handles service requests from 538 guest rooms, manages thousands of LINE messages, and responds to a high volume of phone inquiries daily.
Capella Taipei Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
The leading AI solutions brand Aiello has partnered with Capella Taipei, under the acclaimed Capella Hotels and Resorts brand, to celebrate the grand opening of its first property in Taiwan. Each of the 86 guest rooms and suites at Capella Taipei is now equipped with the Aiello Voice Assistant (AVA), offering an unparalleled guest experience powered by cutting-edge AI technology. This collaboration not only underscores Capella Taipei’s innovative vision in smart hospitality but also reinforces Aiello’s leadership in the luxury hospitality market, showcasing the transformative potential of AI in elevating guest satisfaction and operational efficiency.
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
