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We are evolving the manual dispatch process into a natural conversation. While TMS Pro already supports automated requests from AVA and GuestWeb, this new update allows staff to create tickets simply by speaking in addition to typing. By merging AI intelligence with voice commands, we are removing the friction of manual data entry to keep your team focused on the guest.
Imagine a guest stops you in the hallway to request a repair request, a quick room cleaning, or a taxi booking. Instead of going through manual menus, you can now simply pick up your phone and speak to the app. The AI understands your instructions and dispatches the task to the right team in seconds.
1. Update your Aiello TMS Staff App to the 1.9.0 (5) version or newer.
2. In the app, tap the microphone button on the screen to enter "Listening" mode.
3. Speak to describe the need naturally (e.g., "Room 1436 needs cleaning at 10:00"). The AI will automatically detect when you finish.
4. Review the automatically filled fields, including Location, Task/Request Type, Priority, or more, depending on your speech request. Click Done to finish.
This feature significantly reduces the bottleneck for frontline staff on the move, allowing tickets to be opened in seconds. The system leverages natural speech to map information directly to system fields. Once a task is created, it is instantly synced to the relevant team, providing immediate visibility across the entire hotel even faster than before.
Digitize your property’s workflow and move toward greater efficiency and sustainability. Talk to us today to discover the possibilities.