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Aiello’s Mobile Concierge GuestWeb and Voice Assistant are now fully integrated with the Shiji Infrasys Point of Sale system, making it easier than ever for hotels to connect in-room guest requests directly to their F&B operations.
From a quick “Order me breakfast” to a multilingual room-service flow, every guest interaction can now turn into an automated order—without a single phone call.
Hotel groups already using Infrasys POS — including Mandarin Oriental, Belmond, IHG, Sudima, Marriott, and more — can now leverage Aiello’s Voice and Mobile Assistant integration to further enhance guest convenience and drive additional ancillary revenue.
Antonio, a business traveler, arrived at the hotel a little earlier than check-in time. While waiting, he scanned the QR code for the hotel’s mobile concierge and started exploring what the property had to offer — from nearby jogging routes to the best spots to unwind after a long flight.
On the page, he noticed he could even select his preferred pillow softness ahead of check-in. “An early beer? Why not,” he thought, and ordered a chilled bottle of craft ale right from his phone.
After a refreshing hour at the spa, hunger kicked in earlier than dinner service.
Back in his room, Antonio noticed a limited-time dining promotion on AVA, the hotel’s in-room voice assistant and smart room companion. Tempted by the offer, he opened the menu on the device, selected a grilled sourdough toast with smoked salmon and cream cheese, and placed his order. It was sent directly to the Infrasys POS, and the kitchen got started — all without a single call to the front desk.
With over 100 million guest interactions, Aiello understands guest behavior — when they’re most active, what they like to eat, and even their go-to local favorites.
So when a guest says, “I’m hungry,” the AI concierge can instantly pull real-time menu data, suggest nearby specialties, and let them order on the spot.