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How AI-Driven Guest Engagement Transformed Hotel Revenue and Expense

They've demonstrated an ability to create meaningful opportunities for upselling Happy Hour specials, spa treatments, dining experiences, and local attractions, all during moments when guests are most relaxed and receptive in their rooms.

Breaking Through the Hotel Talent Crisis: AI-Driven Workforce Management and Operational Transformation in the Post-Pandemic Era
AVA
Sep 3, 2025

Breaking Through the Hotel Talent Crisis: AI-Driven Workforce Management and Operational Transformation in the Post-Pandemic Era

Today, front-end technology and AI permeate every aspect of life. In hospitality, intelligent tools are being tested and adopted both for elevating guest experience and strengthening back-office support.

Aiello Voice Translator: A True 5-Star Story of Friction-Free Communication
AVT
Sep 5, 2025

Aiello Voice Translator: A True 5-Star Story of Friction-Free Communication

Aiello Voice Translator helps hotels handle 75 languages, 24/7 coverage, and peak-hour demand—guest-ready and staff-friendly.

Introducing Aiello GuestWeb
GuestWeb
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Introducing Aiello GuestWeb

GuestWeb is a 24/7 AI concierge that delivers hotel information, answers guest inquiries, and connects seamlessly with the task management system.

Aiello upgrades Task Management System; adds customizable templates and powerful analytics
TMS
Sep 5, 2025

Aiello upgrades Task Management System; adds customizable templates and powerful analytics

Its open API allows seamless integration with other systems such as Property Management System (PMS), telephony solutions, and more in the future.

What Makes Aiello Voice Assistant the Smartest Choice for Hotels?
AVA
Sep 5, 2025

What Makes Aiello Voice Assistant the Smartest Choice for Hotels?

Aiello Voice Assistant was officially deployed in all 255 rooms at Silks Place Tainan at the beginning of 2021. So what convinced Rebecca Lee, the General Manager at Silks Place Tainan to agree to implement Aiello Voice Assistant at her hotel?

Cloud-Based PBX Becomes the New Standard — How Hotels Can Prepare for the Future of Smart Communications
AVA
Sep 5, 2025

Cloud-Based PBX Becomes the New Standard — How Hotels Can Prepare for the Future of Smart Communications

In the midst of this industry transformation, more and more hotels are realizing that traditional phone systems come with increasing maintenance costs and struggle to meet the demands of real-time communication, intelligent services, and data integration essential to modern operations.

How Large Resort Grew RevPAR During Quiet Season
AVA
Sep 5, 2025

How Large Resort Grew RevPAR During Quiet Season

Spa bookings were inconsistent. In-room dining had potential but underperformed. Even activities like yoga sessions and floating breakfast barely moved the needle.

Enterprise vs. Consumer AI Voice Assistants: 5 Key Differences
AVA
Sep 5, 2025

Enterprise vs. Consumer AI Voice Assistants: 5 Key Differences

77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.