
According to Sustainable Travel Report 2022, 71% of travelers want to make more effort in the next year to travel more sustainably, up 10% from last year. Running an eco-friendly hotel is key to easing the negative impact of the industry but it’s also an important strategy for attracting new clients.

A ton of effort goes into making your guests feel special. You go the extra mile to put together a personalized welcome basket with assorted chocolates; buy specialty coffee beans from local roasters; add the touch of luxury with silk pillowcases and fluffy robes. How can you know if all that extra work truly impresses your customers?


Today, front-end technology and AI permeate every aspect of life. In hospitality, intelligent tools are being tested and adopted both for elevating guest experience and strengthening back-office support.

Over the last three years, interest in Conversational AI is in ascendance and the market is now estimated to be worth $5.1 billion and forecasted by Data Bridge to rise to $46.29 billion by 2028.

If your company meets customers face-to-face or on the field, this isn't for you. But if, like many others now, 80% or so of your interactions with leads and clients go through some form of email, phone or videocall, you might want to have a look at Natural Language Technologies.