How Large Resort Grew RevPAR During Quiet Season
Growing TRevPAR (Total Revenue Per Available Room) became my biggest headache—especially during the low season, when every upsell counts.
May 23, 2025
Blog
Explore the latest trends in the hospitality industry!
From Manual Operations to Smart Task Management: Aiello Helps Regent Taipei Set the Gold Standard for Five-Star Service
Regent Taipei Implements Aiello TMS Pro to Drive Efficiency and Guest Satisfaction, Setting a New Standard for Five-Star Service
May 20, 2025
Enterprise vs. Consumer AI Voice Assistants: 5 Key Differences
77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.
April 29, 2025
Is Your Hotel’s Tech Ready for Supply Chain Chaos and Tariff Hikes?
In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new
April 28, 2025
Introducing Aiello GuestWeb
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
March 31, 2025
Millennium Hotels and Resorts Partners with Aiello to Revolutionize Hospitality with AI Voice Technology
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
November 13, 2024
5 Myths About AI in Hospitality Operations
In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched
May 9, 2024
How Aiello’s TMS Pro Improves Hotel Operations (5 Scenarios)
In the fast-paced world of hospitality, efficiency and organization are paramount to success. Every day, hotel staff must juggle a multitude of tasks ranging from
May 2, 2024
How the Shift Towards Minimalism and Sustainability in Hotel Amenities Is Redefining Luxury
In an era where environmental consciousness intersects with the evolving preferences of travelers, the hospitality industry stands at a pivotal juncture. The traditional markers of
April 29, 2024
7 Benefits of Implementing Hotel Automation and How It Helps Backend Operations
Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.
April 23, 2024
How to Make the Most Out of AI-powered Products
Most hotels on legacy systems – be they messaging apps, walkie-talkies, or note-taking via pen-and-paper – understand that they need to upgrade to AI-powered products.
April 23, 2024
Personalized Care at Your Command: How Aiello’s Long-Term Care Solution Improves Patient Wellness
Most people assume that the patient journey for all healthcare facilities is the same: The patient has a medical issue, be it an illness or
April 22, 2024