Explore the latest trends in the hospitality industry!
77% of hotel guests are interested in using automated messaging or chatbots to handle service requests during their stay, and 74% are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts.
In the hospitality industry, reliable IT systems are essential to delivering outstanding guest experiences. However, ongoing global tariff developments and supply chain disruptions are introducing new
Aiello GuestWeb is a mobile AI concierge designed specifically for hotels, supporting guest needs from pre-arrival to their stay. With multilingual capabilities, its AI-powered chatbot can respond in 58 languages, reducing over 60% of inbound calls by answering guest inquiries instantly. The most common use case is assisting guests during their stay, providing timely information and services to enhance both guest experience and operational efficiency.
Aiello partners with Millennium Hotels and Resorts (MHR) to deploy Aiello Voice Assistant (AVA) in six MHR properties across Singapore and Thailand, aiming to set new standards in hospitality. From top left to bottom right: Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer, MHR; Ke-Vin Lim, Head of Group Innovation, CDL; Andy Tan, Senior Vice President, Global Sales and Partnerships, MHR; Pjey Mayandi, General Manager of M Social Hotel Phuket, MHR.
In the dynamic world of hotel technology, artificial intelligence (AI) is an emerging force that propels us towards a future marked by efficiency and enriched
In the fast-paced world of hospitality, efficiency and organization are paramount to success. Every day, hotel staff must juggle a multitude of tasks ranging from
In an era where environmental consciousness intersects with the evolving preferences of travelers, the hospitality industry stands at a pivotal juncture. The traditional markers of
Hotel automation is a process of offloading repetitive manual tasks from staff to technology. Whether it is streamlining daily tasks of guest-facing departments or at the backend, automation simplifies hotel operations and helps your teams work together like a well-oiled machine.
Most hotels on legacy systems – be they messaging apps, walkie-talkies, or note-taking via pen-and-paper – understand that they need to upgrade to AI-powered products.
Most people assume that the patient journey for all healthcare facilities is the same: The patient has a medical issue, be it an illness or
Now that the pandemic is over and the global economy is improving, people are starting to travel again, many for the first time in years.
The Thai hotel industry is experiencing a resurgence in 2024 as tourists gradually return after the pandemic. Economic improvements and visa exemptions offered by the