How MU Jiao Xi Hotel Transformed Operations and Drove Sustainability through Digital Hospitality
Staff spent 15-20 minutes per repair request just on paperwork and follow-up calls. Guest service requests bounced between LINE messages, phone calls, and handwritten notes, creating information gaps and delayed responses.
Aiello Partnered With 3CX To Enhance Communication Expansion for a 5-star Hotel in Bali
When a 5-star resort in Bali faced high costs and complexity expanding its legacy AVAYA system, Aiello partnered with 3CX to deliver a future-ready solution. By integrating a cloud-based PBX with existing infrastructure and deploying Aiello Voice Assistant in guestrooms, the hotel achieved cost savings, flexible mobile operations, and a contactless, voice-enabled guest journey.
How Silk Place Tainan Achieved 99% Housekeeping Completion and Slashed Communication Time by 80%?
In just 3 months of using Aiello Task Management Pro, this 255-key city hotel saw a clear change. The hotel reached a 99% task completion rate, meaning guest requests and internal tasks were handled quickly and correctly.
F&B Revenue Grows by 30%: Hilton Taipei Sinban Achieves Dual Success in Revenue and Guest Satisfaction with AI Technology
Since the implementation of Aiello Voice Assistant (AVA) in July 2024, Hilton Taipei Sinban has demonstrated outstanding performance across three key areas: operational efficiency, F&B revenue, and guest satisfaction.
From Manual Operations to Smart Task Management: Aiello Helps Regent Taipei Set the Gold Standard for Five-Star Service
However, with the tourism boom driving a surge in occupancy, Regent Taipei has also encountered new operational challenges. According to Regent Taipei, the hotel handles service requests from 538 guest rooms, manages thousands of LINE messages, and responds to a high volume of phone inquiries daily.
