Aiello Voice Assistant
for Hospitality (AVA)
Try the first 24/7 multilingual Voice Assistant fully customized for hospitality and create a new luxury guest experience.
Create a Data-driven Hotel Customer Journey with Aiello Voice Assistant (AVA)
Hotel AI Solution that Increases Productivity, Grows Revenue and Enhances Guest Satisfaction
All-in-One Fully Customizble AI Solution for Your Hotel
Hello AI! Bi-directional communication speaker to serve as your phone, alarm clock, digital concierge, message & notification board 24/7!
Alarm
Clock
Time
Set Alarm
International Time
Weather
Digital Concierge
What’s the Wi-Fi password?
Where and when is breakfast?
Where’s the gym?
When is check-out time?
Room Service
Welcome Mode
Cleaning & Do Not Disturb
Bring Water or Fresh Towels
Customer Complaints and Messages
Phone
Front desk call
Room call
Emergency call
Reduce Front Desk Workload by 60%!
Control 100% of the property-specific answers to guests’ questions for personalization and upsell.
Transportation Information
Bus, trains, subway, parking lots
Food Recommendations
Any amazing food and great bars in the area
Tourist Spot Recommendations
Tourist areas, scenic spots and must-visit places
Local Services
Convenience stores, post offices, banks and hairdressers
Manage your Voice AI Experience from Aiello Task Management System TMS Pro
Check the connectivity of each device in your hotel; monitor check-in and check-out status, do not disturb and cleaning requests.
Integrate voice requests for in-room services, deliveries, messages and customer complaints with your existing workflow. Details available on the platform include the time at which the request was placed, which staff member was assigned to it, and the completion time.
Hotel staff can push any message to one or multiple devices. Messages appear on the device screen, and can be customized to a room, or a specific group.
Serial number, MAC, network online status, room number and software and firmware version can all be viewed in real time. System updates are automatically carried out through the cloud.
4 different levels of permissions are available. Each level grants a different access to the platform with different available data. Unlimited login accounts.
Actionable Data to Improve Hotel Operations
Use data analytics from real converations to better understand your guest, identify hidden inquiries and opportunities.
Secure and Easy In-Room KKBOX Music Library for Unlimited Listening Pleasure
Enjoy most popular playlists from KKBOX and use to listen to the latest hits!
Integrate IoT Room Control with Aiello Voice Assistant
Create an unmatched hotel experience with voice control that increases your in-room revenue.
Lighting
Control all the lights in the room. Preset modes like “morning” and “night” scenes.
Air Conditioning
Adjust the temperature or turn on/off, just by saying “I’m so cold!”.
Curtains
Open/close the curtains and blinds, or add them to good morning and good night modes for automatic adjustment.
TV
Choose TV channels, adjust volume or just say what program you want to watch!
Deployed AVA in 20,000+ rooms and Engage in AI Digital Transformation
All you need is a sleek, elegant device – Aiello Voice Assistant (AVA)!
We Help Hoteliers to Create Empowering Workplaces for Their Teams
Guest Safety & Engagement, Increase Revenue & Guest Insights And Save Staff Cost & Time
Know your customer better with exclusive insights
Staff time saved per property per year
Reduce front desk workload
Save call handling time
Product Information
Screen
5.5HD / Multi-Touch
Speaker
2*2.5W Stereo Speakers
Input and output
Micro USB (Debug Port)
DC power and AUX out
CPU
64-bit Quad-core A35 up to 1.5GHz
Bluetooth
Bluetooth® 4.2
WiFi
IEEE 802.11 a/b/g/n/ac (2.4GHz + 5GHz)
Wake-Up-Word
小美犀/Hello AI
Dimensions
145.1 x 74.59 x 78.04 (mm)
Authentication
CCC、SRRC、NCC、BSMI
Microphone
4 * mic linear microphone array
Voltage
9V / 1.5A
Transducer
Input AC 100-240V, output 9V/2A(TW) 9W/1.5A(CN)