Taoyuan Binkun Women’s and Children’s Hospital is the First Hospital to Augment Patient Care with Aiello Voice AI Assistant (AVA)

Taoyuan Binkun Women's and Children's Hospital is the First Hospital to Augment Patient Care with Aiello Voice AI Assistant (AVA)
Binkun Women's and Children's Hospital is the first to adopt Aiello Voice AI Assistant (AVA), via www.binkun.com.tw

AI-driven patient care is here! Aiello is at the forefront of digital transformation with voice AI technology in Hospitality. It has now entered Healthcare. At Aiello, we aim to leverage what we have learned from hospitality to benefit other industries. What led us to diversify into healthcare? We believe that voice AI is a perfect fit to address the pain points limiting both industries: 

    • Care homes, just like hotels, involve long stays
    • Both industries have high standards for customer service delivery
    • The industry is affected by similar issues of labor shortage, lack of digital technologies, customer-centered data or process automation  

Adopting voice AI technology can help businesses be more customer-centric, enhance clients experience, and alleviate pressure on staff. For patient care experience, we must also consider the major responsibility which is patient’s health recovery. 

The collaboration between Binkun and Aiello, motivated by a shared vision of innovation-driven patient care experience, marks the very first non-hotel commercial application of Aiello Voice AI Assistant (AVA). 

What We Focus on This Article

About Binkun Women's and Children's Hospital

Taoyuan Binkun Women’s and Children’s Hospital officially opened on July 1. The hospital offers care for every phase of women’s life together with a post-childbirth care center and children’s health care, exclusively dedicated to the unique healthcare needs of pregnant patients and their newborn babies. The newly built post-natal care center features state-of-the-art medical facilities, comfortable modern luxury suites, large windows with natural lighting, an unobstructed view, and an in-room voice AI assistant, AVA.  

Voice AI for Patient Care Experience

In post-natal care, every action is centered around the mother’s well-being. Building a safe and nurturing environment is what matters the most. We understand the impact of these conditions on faster post-childbirth recovery and see the potential of voice AI technology in improving this environment. Currently deployed in 54 rooms, AVA takes patient care experience to the next level. 

In patient care, building a safe and nurturing environment is what matters the most, via www.binkun.com.tw

Aiello Voice AI Assistant (AVA) acts on 3 levels:

Augments in-room Experience for The Mothers

AVA introduces seamless voice-based communication between mothers and medical staff. Mothers can use the voice assistant to contact nurses, order room service in a matter of seconds, play music, and control the TV, while the front desk operators manage their requests on the cloud-based Task Management Platform.  

This is an enjoyable experience for the mothers and a unique way to communicate inside the room but for the hospital management, that would like to give better care, it is a deep well of insights into what the patients care for. Whether they request postpartum pillows, softer mattresses or scheduling a doctor’s visit, the staff has all the information at hand and ready to use for tailoring the best patient care experience for the mothers.  

Maximizes Efficiency of Operations to Provide Best Patient Care Possible

Medical staff must be always alert and focused on providing the best patient care experience for mothers and children. AVA’s voice and touch-based interactions facilitate bidirectional communication between mothers and the medical staff. In the event of an important announcement or reminder, automated messages pass on the information to the device display. Our goal here is to smooth operations and communication so that the medical staff and nurses can unlock more time in a day to provide the best patient care experience for the mothers.  

Helps Manage Labor Shortage 

Accenture reports that the current physician shortage is expected to double in the next decade.  

Hospital management puts all their effort into tailoring the best patient care experience, while just like in many service-heavy industries, being challenged by the impact of labor shortage. That is the time for technology solutions such as voice AI assistants to come to help. AVA takes on repetitive tasks and speeds up communication with the patients. Most importantly, it supports the medical staff and provides round-the-clock assistance for mothers. 

The collaboration between Binkun and Aiello is motivated by a shared vision of innovation-driven patient care experience, via www.binkun.com.tw

Future-proofing Industries with Voice AI

Conversational AI technology is gaining ground in interaction-heavy industries such as hospitality, healthcare, or banking. With the right solution, businesses can maximize their time efficiency, get more clarity for their future decisions, and better understand their customers. Aiello is ready to demonstrate the full scope of capabilities with voice AI technology and help service industries to future-proof their operations.  

We help businesses to unlock their full potential with voice AI. Follow us on our journey or simply say hello. If you wish to get more insight into ways to kickstart your digital transformation with voice AI technology, email us at enquiry@aiello.ai. Aiello will help you explore further. 

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