Conversational AI is transforming the way we interact with intelligent machines and applications at breakneck speed and completely revolutionizing industries such as finance, retail, and healthcare. Over the last three years, interest in Conversational AI is in ascendance and the market is now estimated to be worth $5.1 billion and forecasted by Data Bridge to rise to $46.29 billion by 2028. At Aiello, we are excited to be part of the Conversational AI revolution at such a monumental time in the development of how humans communicate with machines.
If your company meets customers face-to-face or on the field, this isn’t for you.
But if, like many others now, 80% or so of your interactions with leads and clients go through some form of email, phone or videocall, you might want to have a look at Natural Language Technologies.
When you think about it, those phone calls, those emails, they represent pretty much every moment your customers directly talk to you. That’s when they tell you what they need and want, what they struggle with, what they like about your product, and what they don’t.
Even before the pandemic and the acceleration of digital adoption, Natural Language global market was expected to grow at a yearly 20% rate to reach USD 35 billion in 20262. And it won’t be slowing down, as each breakthrough in this field easily translates into market-ready solutions, and business outcomes can efficiently be measured.