Due to the pandemic, the number of inbound international tourists from January to September 2021 has decreased by 20% compared to 2020. However, it is still 76% lower than before the outbreak in 2019, when all aspects of the tourism and hotel industry have completely changed. When there is a substantial change in consumer behavior in the hotel market, the accommodation industry needs to readjust and optimize services according to the new demands of the guests. Many hoteliers are also facing problems with human resources such as staff shortages, lack of automation in the processes and long staff training time.

Tourism demand is soaring around the world as the COVID-19 pandemic is coming to an end. The Japanese government has also relaxed border measures, and inbound tourists have begun to visit the country. Meanwhile, the shortage of manpower in the hotel industry, which had been overshadowed by the corona wreck, is beginning to be viewed as a problem again. While various fields are making trial-and-error efforts to solve problems, the need for digital transformation (DX) is attracting attention as a way to solve the labor shortage at accommodation facilities. In this article, we will introduce the actual situation of labor shortage in the hotel industry in the post-COVID era and the empirical cases of DX to solve the labor shortage.

After the pandemic began to converge and the number of international travelers began to increase, the hotel industry in Japan is facing more and more critical labor shortage issues.This article will introduce five high-tech and interesting hotels in Japan, focusing on how technology is used in hotels and what issues it solves in the hotel industry.

Our weekly selection of favorite reads on hospitality industry trends, hotel tech, market trends, events and more!

In order to remain competitive, hotels must continually seek out new solutions and innovations. AI solutions, especially those in Voice AI and Virtual AI Assistants, provide exciting new ideas and services to many levels of hospitality – providing benefits to front of house, behind the scenes, and directly to the guests themselves.

Voice Assistants (VAs) and chatbots have now earned a spot in the tech tool stack of many hotels but choosing the right solution for your hotel is not easy. If you are planning to invest in guest-facing conversational technology, but every option feels the same, this article is for you.

Tokyo, Japan – In an effort to support the recent lifting of border controls and resuming international travel in Japan, Aiello and PPIH are partnering to offer exclusive discount coupons to international visitors. The coupons will be available to foreign travelers or Japanese living overseas who are eligible for tax-free purchases.

Modern luxury travelers strive for experiences. They want to share stories with their audience, garnished with images of their trip that make others feel inspired and frankly, a little jealous. Other than having more sophisticated tastes and desires, guests are also more selective regarding where and how they spend time and money.
In this article, we will explore what makes luxury travelers tick in this day and age.

Meet Aiello! Overview of all our upcoming Events, trade shows, forums and sessions where you can meet our team and experience Aiello Voice Assistant (AVA).

According to Sustainable Travel Report 2022, 71% of travelers want to make more effort in the next year to travel more sustainably, up 10% from last year.

Running an eco-friendly hotel is key to easing the negative impact of the industry but it’s also an important strategy for attracting new clients.

A ton of effort goes into making your guests feel special. You go the extra mile to put together a personalized welcome basket with assorted chocolates; buy specialty coffee beans from local roasters; add the touch of luxury with silk pillowcases and fluffy robes. How can you know if all that extra work truly impresses your customers?

For most people, staying in a hotel is a unique experience of changing their environment. During this time, the guests are more willing to purchase extra services to elevate their travel experience.
Travelers are not looking for travel recommendations in a hotel anymore. In fact, most modern guests use Google search or social media like Instagram, to plan their trip.
So, how can a hotel win back guests’ attention in this day and age?

Key Focus Conversational AI is transforming the way we interact with intelligent machines and applications at breakneck speed and completely revolutionizing industries such as finance,

If your company meets customers face-to-face or on the field, this isn’t for you.
But if, like many others now, 80% or so of your interactions with leads and clients go through some form of email, phone or videocall, you might want to have a look at Natural Language Technologies.

Even before the pandemic and the acceleration of digital adoption, Natural Language global market was expected to grow at a yearly 20% rate to reach USD 35 billion in 20262. And it won’t be slowing down, as each breakthrough in this field easily translates into market-ready solutions, and business outcomes can efficiently be measured.

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