
Several Reasons Why the Hospitality Industry is Undergoing Digital Transformation
Due to the pandemic, the number of inbound international tourists from January to September 2021 has decreased by 20% compared to 2020. However, it is still 76% lower than before the outbreak in 2019, when all aspects of the tourism and hotel industry have completely changed. When there is a substantial change in consumer behavior in the hotel market, the accommodation industry needs to readjust and optimize services according to the new demands of the guests. Many hoteliers are also facing problems with human resources such as staff shortages, lack of automation in the processes and long staff training time.