If your company meets customers face-to-face or on the field, this isn’t for you.
But if, like many others now, 80% or so of your interactions with leads and clients go through some form of email, phone or videocall, you might want to have a look at Natural Language Technologies.
Why that?!
When you think about it, those phone calls, those emails, they represent pretty much every moment your customers directly talk to you. That’s when they tell you what they need and want, what they struggle with, what they like about your product, and what they don’t.