部落格

 

 

突破飯店人才危機,後疫情時代 AI 賦能的人力管理與經營革新

後疫情時代,當旅遊成為報復性消費時,旅宿業者如何把握這一波商機,用最聰明的方式贏取客戶的信賴與支持,在眾多的飯店選擇中出現,成為飯店經理人的重要課題。
從各國新聞上我們發現,由於疫情的衝擊,許多飯店業者在人力配置上選擇輪休或是減班來因應飯店休業或是停業的狀態,而隨著疫苗普及、疫情趨緩的情況,人民已經開始外出旅遊、出差,飯店的住房率也隨之飆漲,頓時湧現的旅遊人潮,反而讓很多飯店業者在人力資源的調配上錯手不及,加上考量專業招聘不易,遭遇人才短缺的瓶頸。這些情況影響了酒店品牌建設和服務質量的提升,束縛了飯店業者飛奔的步伐。

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The Business of Conversation: Why the Conversational AI Market Will be Worth $46.29 Billion in 2028

Conversational AI is transforming the way we interact with intelligent machines and applications at breakneck speed and completely revolutionizing industries such as finance, retail, and healthcare. Over the last three years, interest in Conversational AI is in ascendance and the market is now estimated to be worth $5.1 billion and forecasted by Data Bridge to rise to $46.29 billion by 2028. At Aiello, we are excited to be part of the Conversational AI revolution at such a monumental time in the development of how humans communicate with machines.

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3 Ways Natural Language Technologies Serve Customer Facing Teams

If your company meets customers face-to-face or on the field, this isn’t for you.
But if, like many others now, 80% or so of your interactions with leads and clients go through some form of email, phone or videocall, you might want to have a look at Natural Language Technologies.
Why that?!
When you think about it, those phone calls, those emails, they represent pretty much every moment your customers directly talk to you. That’s when they tell you what they need and want, what they struggle with, what they like about your product, and what they don’t.

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智能語音 – 加個Line行不行?

當我們花費了各式各樣的線上/線下的行銷資源,好不容易將旅客們帶到了飯店裡,但,如果這僅僅是一次性的消費行為,或者只有一個晚上的住宿費用,這是多麼大的浪費。旅客入住到飯店以後,有超過 20小時的機會可以進行二次消費的行銷,而我們又把握住了多少機會呢?入住時發送的紙本優惠卷,或者置於桌上的小型錄,對於現今習慣了大量刺激的消費者,傳統的被動行銷於現實面的轉化率又有多少呢?

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為什麼企業品牌都在引進語音助理,AI 語音正在改變世界?

你早上起床,刷牙洗臉後踏出家門,將手機綁上手腕,並對著手機說「開始追蹤我的跑步紀錄」。運動完後,你坐上車,對著車子說「幫我在Starbucks點一杯美式咖啡」,接著突然想知道這個月花了多少錢,於是對著手機說「幫我查詢本月帳單」,AI語音助理完美的回覆你「截至5/29,你的帳單累積消費金額為6278元」。

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Natural Language Technologies – Who Does What Out There?

Even before the pandemic and the acceleration of digital adoption, Natural Language global market was expected to grow at a yearly 20% rate to reach USD 35 billion in 20262. And it won’t be slowing down, as each breakthrough in this field easily translates into market-ready solutions, and business outcomes can efficiently be measured.

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疫情之下,旅宿業如何化危機為轉機,跑出加速度

2020年Google Search 全球第一的搜尋關鍵詞無庸置疑的是 -“Coronavirus (新冠病毒)”。這個突發的新型病毒Covid-19的對整個世代的人類產生了巨大的影響,用戶行為被推動著快速改變。而受創最重之一的旅遊業,該採取什麼樣的策略隨著用戶一同改變?怎麼樣才可以在這波浪潮之中,重新站上灘頭,重拾往日榮光?

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